Question 1

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is us...

Question 2

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,i...

Question 3

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 4

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Services are generally produced and consumed simultaneously;tangible goods are not.
B)  Services tend to be more knowledge-based than goods.
C)  Services tend to have a more inconsistent product definition than goods.
D)  Goods tend to have higher customer interaction than services.
E)  None of the above are true.F) B) and D)
G) B) and E)

Question 5

Which of the following would not be an operations function in a commercial bank?

Accepted Answer

A)  auditing
B)  teller scheduling
C)  maintenance
D)  collection
E)  cheque clearingF) B) and D)
G) A) and D)

Question 6

A foundry produces circular utility access hatches (manhole covers) .Currently,120 covers are produced in a 10-hour shift.If labour productivity can be increased by 20%,it would then be

Accepted Answer

A)  14.4 covers/hr.
B)  24 covers/hr.
C)  240 covers/hr.
D)  1200 covers/hr.
E)  144 covers/hr.F) C) and E)
G) B) and E)

Question 7

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo...

Question 8

Which of the following is a similarity between goods and services?

Accepted Answer

A)  can be mass produced
B)  consistency in production
C)  easy to automate
D)  application of operations management
E)  all of the aboveF) A) and E)
G) C) and D)

Question 9

Which of the following nets the largest productivity improvement?

Accepted Answer

A)  increase output 15%
B)  decrease input 15%
C)  increase both output and input by 5%
D)  increase output 10%,decrease input 3%
E)  decrease input 10%,increase output 3%F) B) and C)
G) A) and D)

Question 10

Which of the following statements is true?

Accepted Answer

A)  Manufacturing now constitutes the largest economic sector in postindustrial societies.
B)  The number of people employed in manufacturing has increased since 1950.
C)  Each manufacturing employee now produces about 20 times more than in 1950
D)  Each manufacturing employee now produces about one tenth of that in 1950
E)  Manufacturing has disappeared in postindustrial societies.F) A) and B)
G) A) and C)

Question 11

An example of a "hidden" production function is money transfers at banks.

Accepted Answer

A) True 
 B)False

Question 12

Current trends in operations management include all of the following except

Accepted Answer

A)  just-in-time performance.
B)  rapid product development.
C)  mass customization.
D)  empowered employees.
E)  local focus.F) A) and E)
G) B) and D)

Question 13

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not an element of the management process?

Accepted Answer

A)  controlling
B)  leading
C)  planning
D)  pricing
E)  staffingF) C) and D)
G) A) and C)

Question 15

Which of the following services is least likely to be unique,i.e. ,customized to a particular individual's needs?

Accepted Answer

A)  dental care
B)  hairdressing
C)  legal services
D)  elementary education
E)  computer consultingF) A) and D)
G) A) and C)

Question 16

Which is not true regarding differences between goods and services?

Accepted Answer

A)  Tangible goods are generally produced and consumed simultaneously;services are not.
B)  Most goods are common to many customers;services are often unique to the final customer.
C)  Services tend to have a more inconsistent product definition than goods.
D)  Services tend to have higher customer interaction than goods.
E)  Goods can be inventoried;services are not easily inventoried.F) None of the above
G) C) and D)

Question 17

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labour hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with:
  Were the modifications beneficial?

Accepted Answer

The energy modifications did n...

Question 18

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 19

Among the ethical and social challenges facing operations managers are

Accepted Answer

A)  honoring financial commitments.
B)  maintaining a sustainable environment.
C)  developing low-cost products.
D)  providing an efficient workplace.
E)  all of the above.F) B) and D)
G) B) and C)

Question 20

Firm A operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A)  less than 2 hours
B)  between 9 and 10 hours
C)  between 2 and 6 hours
D)  between 6 and 8 hours
E)  between 8 and 9 hoursF) C) and D)
G) A) and D)

Exam 1: Operations and Productivity

A foundry produces circular utility access hatches (manhole covers) .Currently,120 covers are produced in a 10-hour shift.If labour productivity can be increased by 20%,it would then be

Correct Answer
verified

Which of the following would not be an operations function in a commercial bank?

Correct Answer
verified

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Correct Answer
verified

Among the ethical and social challenges facing operations managers are

Correct Answer
verified

How do services differ from goods? Identify five ways.

Correct Answer
verified
Pick from the following: a service is us...
View Answer

Correct Answer
verified
The energy modifications did n...
View Answer

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Correct Answer
verified

Which is not true regarding differences between goods and services?

Correct Answer
verified

An example of a "hidden" production function is money transfers at banks.

Correct Answer
verified

Which of the following is a similarity between goods and services?

Correct Answer
verified

Firm A operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Correct Answer
verified

Which of the following statements is true?

Correct Answer
verified

Which of the following services is least likely to be unique,i.e. ,customized to a particular individual's needs?

Correct Answer
verified

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Correct Answer
verified

Which is not true regarding differences between goods and services?

Correct Answer
verified

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Correct Answer
verified
He believed that management should be mo...
View Answer

Current trends in operations management include all of the following except

Correct Answer
verified

Which of the following nets the largest productivity improvement?

Correct Answer
verified

Which of the following is not an element of the management process?

Correct Answer
verified

Operations managers should be well versed in what disciplines in order to make good decisions?

Correct Answer
verified
Management science,i...
View Answer

Exam 1: Operations and Productivity

A foundry produces circular utility access hatches (manhole covers) .Currently,120 covers are produced in a 10-hour shift.If labour productivity can be increased by 20%,it would then be

Correct AnswerverifiedShow Answer

Which of the following would not be an operations function in a commercial bank?

Correct AnswerverifiedShow Answer

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Correct AnswerverifiedShow Answer

Among the ethical and social challenges facing operations managers are

Correct AnswerverifiedShow Answer

How do services differ from goods? Identify five ways.

Correct AnswerverifiedPick from the following: a service is us...View AnswerShow Answer

Correct AnswerverifiedThe energy modifications did n...View AnswerShow Answer

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Correct AnswerverifiedShow Answer

Which is not true regarding differences between goods and services?

Correct AnswerverifiedShow Answer

An example of a "hidden" production function is money transfers at banks.

Correct AnswerverifiedShow Answer

Which of the following is a similarity between goods and services?

Correct AnswerverifiedShow Answer

Firm A operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

Which of the following services is least likely to be unique,i.e. ,customized to a particular individual's needs?

Correct AnswerverifiedShow Answer

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Correct AnswerverifiedShow Answer

Which is not true regarding differences between goods and services?

Correct AnswerverifiedShow Answer

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Correct AnswerverifiedHe believed that management should be mo...View AnswerShow Answer

Current trends in operations management include all of the following except

Correct AnswerverifiedShow Answer

Which of the following nets the largest productivity improvement?

Correct AnswerverifiedShow Answer

Which of the following is not an element of the management process?

Correct AnswerverifiedShow Answer

Operations managers should be well versed in what disciplines in order to make good decisions?

Correct AnswerverifiedManagement science,i...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Pick from the following: a service is us...
View Answer

Correct Answer
verified
The energy modifications did n...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
He believed that management should be mo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Management science,i...
View Answer