Question 1

Which of the following environmental factors has not been a factor in Microsoft's changing strategy?

Accepted Answer

A)  Google
B)  security issues
C)  faster processors
D)  the Internet
E)  location of company headquartersF) C) and E)
G) D) and E)

Question 2

Multinational organizations can shop from country to country and cut costs through

Accepted Answer

A)  higher taxes and tariffs.
B)  higher wage scales.
C)  higher indirect costs.
D)  more stringent regulations.
E)  lower wages,lower indirect costs,and lower taxes and tariffs.F) B) and D)
G) C) and E)

Question 3

Franz Colruyt,a Belgian discount food retailer,has achieved low-cost leadership through

Accepted Answer

A)  lavish headquarters.
B)  heavy use of voice mail.
C)  state-of-the-art facilities.
D)  piped-in background music.
E)  cutting out all nonessentials.F) D) and E)
G) B) and D)

Question 4

Which of the following best describes "experience differentiation"?

Accepted Answer

A)  It immerses consumers in the delivery of a service.
B)  It uses people's five senses to enhance the service.
C)  It complements physical elements with visual and sound elements.
D)  Consumers may become active participants in the product or service.
E)  All of the above are elements of experience differentiation.F) A) and B)
G) All of the above

Question 5

Errors made within the location decision area may overwhelm efficiencies in other areas.

Accepted Answer

A) True 
 B)False

Question 6

Response-based competitive advantage can be

Accepted Answer

A)  flexible,reliable,and quick response.
B)  doable,feasible,and likeable response.
C)  desirable,attainable,and quick response.
D)  acceptable,achievable,and attainable response.
E)  none of the above.F) None of the above
G) A) and E)

Question 7

The ________ is an organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery,child labour,and environmental regulations.

Accepted Answer

World Trad...

Question 8

With regard to the scheduling decision,how are goods-producing organizations different from service companies? Discuss.

Accepted Answer

Goods-producing companies: the...

Question 9

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A)  Boeing has found no international partners.
B)  The new aircraft incorporates a limited number of aerospace technologies.
C)  The new aircraft uses engines from only one manufacturer.
D)  Boeing will add 99% of the aircraft's value.
E)  Boeing has found partners in over a dozen countries.F) A) and B)
G) B) and E)

Question 10

Which of the following is an example of globalization of operations strategy?

Accepted Answer

A)  Boeing's Dreamliner has engines with higher fuel/payload efficiency.
B)  Ford's new auto models have dent-resistant panels.
C)  A Chinese manufacturer,Haier,now operates plants in the United States.
D)  Hard Rock Café provides an "experience differentiation" at its restaurants.
E)  Porter Airlines focuses on short-haul flights.F) None of the above
G) C) and D)

Question 11

Which of the following statements about organizational missions is false?

Accepted Answer

A)  They reflect a company's purpose.
B)  They indicate what a company intends to contribute to society.
C)  They are formulated after strategies are known.
D)  They define a company's reason for existence.
E)  They provide guidance for functional area missions.F) B) and C)
G) B) and D)

Question 12

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Accepted Answer

A)  research and development,cost,legal regulations,suppliers,customers
B)  immediate rivals,potential entrants,customers,suppliers,and substitute products
C)  potential entrants,customers,suppliers,legal regulations,and cost
D)  immediate rivals,potential entrants,cost,substitute products,and legal regulations
E)  none of the aboveF) B) and D)
G) None of the above

Question 13

Which of the following is the best example of competing on low-cost leadership?

Accepted Answer

A)  A firm produces its product with less raw material waste than its competitors.
B)  A firm offers more reliable products than its competitors.
C)  A firm's products are introduced into the market faster than its competitors' products.
D)  A firm's research and development department generates many ideas for new products.
E)  A firm advertises more than its competitors.F) All of the above
G) D) and E)

Question 14

Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following influences layout design?

Accepted Answer

A)  inventory requirements
B)  capacity needs
C)  personnel levels
D)  technology decisions
E)  All of the above influence layout decisions.F) All of the above
G) B) and C)

Question 16

Which of the following is not included in Porter's Five Forces Model?

Accepted Answer

A)  immediate rivals
B)  potential entrants
C)  customers
D)  suppliers
E)  potential rivalsF) A) and C)
G) A) and B)

Question 17

Before establishing and implementing strategy,a resources view would ensure that which of the following resources is/are available

Accepted Answer

A)  financial.
B)  physical.
C)  human.
D)  technological.
E)  all of the above.F) C) and D)
G) A) and E)

Question 18

Given the position of the iPod in the growth stage of its life cycle,which of the following OM strategies or issues should Apple (makers of the iPod) be least concerned with at the current time?

Accepted Answer

A)  forecasting
B)  cost cutting
C)  increasing capacity
D)  product and process reliability
E)  enhancing distributionF) A) and D)
G) D) and E)

Question 19

The ________ strategy describes a condition in which material,people,and ideas cross or transgress national boundaries.

Accepted Answer

The answer of The ________ strategy describes a condition in...

Question 20

Which of the following is not a reason for globalizing operations?

Accepted Answer

A)  to gain improvements in the supply chain
B)  to improve operations
C)  to expand a product's life cycle
D)  to attract and retain global talent
E)  to increase profits at the expense of qualityF) A) and E)
G) C) and E)

Exam 2: Operations Strategy in a Global Environment

Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

Correct AnswerverifiedShow Answer

Given the position of the iPod in the growth stage of its life cycle,which of the following OM strategies or issues should Apple (makers of the iPod) be least concerned with at the current time?

Correct AnswerverifiedShow Answer

Which of the following influences layout design?

Correct AnswerverifiedShow Answer

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Correct AnswerverifiedShow Answer

Errors made within the location decision area may overwhelm efficiencies in other areas.

Correct AnswerverifiedShow Answer

Which of the following is not included in Porter's Five Forces Model?

Correct AnswerverifiedShow Answer

Response-based competitive advantage can be

Correct AnswerverifiedShow Answer

Which of the following is not a reason for globalizing operations?

Correct AnswerverifiedShow Answer

Which of the following environmental factors has not been a factor in Microsoft's changing strategy?

Correct AnswerverifiedShow Answer

With regard to the scheduling decision,how are goods-producing organizations different from service companies? Discuss.

Correct AnswerverifiedGoods-producing companies: the...View AnswerShow Answer

Before establishing and implementing strategy,a resources view would ensure that which of the following resources is/are available

Correct AnswerverifiedShow Answer

Which of the following statements regarding the Dreamliner 787 is true?

Correct AnswerverifiedShow Answer

Which of the following is the best example of competing on low-cost leadership?

Correct AnswerverifiedShow Answer

Franz Colruyt,a Belgian discount food retailer,has achieved low-cost leadership through

Correct AnswerverifiedShow Answer

Which of the following is an example of globalization of operations strategy?

Correct AnswerverifiedShow Answer

Multinational organizations can shop from country to country and cut costs through

Correct AnswerverifiedShow Answer

Which of the following best describes "experience differentiation"?

Correct AnswerverifiedShow Answer

The ________ strategy describes a condition in which material,people,and ideas cross or transgress national boundaries.

Correct AnswerverifiedShow Answer

The ________ is an organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery,child labour,and environmental regulations.

Correct AnswerverifiedWorld Trad...View AnswerShow Answer

Which of the following statements about organizational missions is false?

Correct AnswerverifiedShow Answer

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Goods-producing companies: the...
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World Trad...
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