FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 2: Quality Management

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 21

Multiple Choice

Review LaterAdd Note

Review Later

W. Edwards Deming believed that primary responsibility for quality improvement rested with

A) the firm's employees only.
B) the fIrm's management only.
C) research engineers and consulting statisticians only.
D) both the employees and management of the firm.

E) All of the above
F) A) and B)

Correct Answer

verified

Show Answer

Question 22

True/False

Review LaterAdd Note

Review Later

Total quality management represents a set of management principles that focus on quality improvement in all the functional areas within a company.

A) True
B) False

Correct Answer

verified

Show Answer

Question 23

Essay

Review LaterAdd Note

What is a Six Sigma quality program?

Today, total quality management has been displaced by quality management systems.

Two team approaches to quality improvement are quality circles and process improvement teams.

Customer complaint costs are an example of external failure costs.

______ failure costs include scrap, rework, and downtime.

Six Sigma is a recognized quality program based strictly on statistical process control.

Modern Inc. manufactures low-cost tables at a processing cost of $80 per table. The company produces 100 units per day and averages 90% good quality resulting in 10% defective items. Fifty percent of the defective units are reworked prior to shipment to Modern's distribution center. The rework cost is $10 per unit. If the production cost is decreased to $70 the quality productivity ratio (QPR) is

Some companies enter into long-term relationships with suppliers who in return commit to meet delivery deadlines but not quality targets.

Employees' role in quality management is becoming less important due to the implementation of supplier partnerships.

All of the following are dimensions of quality for manufactured products, except

Six Sigma quality uses a statistical measure with a goal that equates to only 3.4 defects per million.

Companies that have adopted Six Sigma view it as a short-term strategy for incremental quality improvement.

One principle of total quality management (TQM) is that upper management is solely responsible for providing the leadership for quality.

A relationship between a firm and its supplier where the supplier agrees to meet the firms' quality standards and the firm enters into a long-term purchasing agreement with the supplier is known as

Research has shown that companies achieving high customer satisfaction ratings

All of the following are parts of DMAIC except

What is Kaizen and what role do employees play in Kaizen?

The cost of achieving poor quality includes