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A social network analysis is a tool that identifies formal structures and their embedded social relationships.

A) True
B) False

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Describe the steps involved in the process of delegation.

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In the first step,the manager assigns re...

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Noah Books Ltd.,an international library headquartered in Alabama,has many branches across different countries.It uses information technology to be in regular contact with its various outside suppliers of books and magazines.Which of the following organizational structures is being used by the library?


A) Functional structure
B) Network structure
C) Divisional structure
D) Team structure
E) Matrix structure

F) A) and E)
G) B) and D)

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In an organizational structure,division of work refers to:


A) lines that show who reports to whom.
B) positions and titles that show work responsibilities.
C) the vertical layers of management.
D) lines that show formal communication flows.
E) positions that report to a common manager.

F) B) and C)
G) B) and D)

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Which of the following is true of a formal structure?


A) Formal structures work only in organizations with diverse operations that extend across many products,customers,and work processes.
B) The lines of the formal structure cut across levels and move from side to side.
C) Formal structures are characterized by the existence of "in" and "out" groups.
D) Lines in a formal structure are drawn from person to person according to frequency and type of relationship maintained.
E) A formal structure consists of vertical layers of management.

F) All of the above
G) A) and E)

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Which of the following is true of a boundaryless organization?


A) Internal to the boundaryless organization,formal lines of authority replace spontaneous teamwork and communication.
B) A boundaryless organization does not encourage continuous meetings and information sharing.
C) A boundaryless organization is characterized by significant hierarchy.
D) Impermanence is not accepted in boundaryless organizations.
E) In a boundaryless organization,people work together in teams that form and disband as needed.

F) B) and E)
G) A) and B)

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In a virtual organization,when the work is complete,the alliance rests until next called into action.

A) True
B) False

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Petunia Group,a consumer goods company,owns several brands that produce different goods.Each brand is focused on a single product,and has a separate chief executive who is responsible for the manufacture,sales,costs,profits and losses of his or her brand.This implies that each brand at Petunia Group is applying a ________ structure in the organization.


A) geographical
B) product
C) customer
D) functional
E) process

F) None of the above
G) All of the above

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Which of the following is an advantage of a functional structure?


A) Economies of scale with efficient use of resources
B) Improved coordination across functional departments
C) A sense of common purpose
D) Clear points of responsibility for product or service delivery
E) Expertise focused on specific customers,products,and regions

F) A) and B)
G) A) and C)

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Which of the following is a disadvantage of informal structures?


A) They are characterized by too many vertical layers of management.
B) They are typified by the presence of complex formal communication flows.
C) They have very centralized systems that restrict employee freedom.
D) They are characterized by the existence of "in" and "out" groups.
E) They discourage informal learning as people work and interact together throughout the workday.

F) B) and D)
G) A) and D)

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A ________ groups together people working on the same product,in the same area,with similar customers,or on the same processes.


A) functional structure
B) functional chimney
C) divisional structure
D) vertical structure
E) functional silo

F) A) and E)
G) A) and D)

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Sara's job includes dividing up the work and assigning tasks to each employee.She identifies people responsible for each task,decides the reporting structure,and decides employees' work relationships.Sarah is a part of the ________ team in her company.


A) finance
B) public relations
C) controlling
D) decentralizing
E) organizing

F) B) and E)
G) None of the above

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One of the disadvantages of functional structures is that employees do not have a clear career path within functions.

A) True
B) False

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A matrix structure is characterized by poor customer service.

A) True
B) False

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Which of the following are included in the basics of a formal organizational structure?


A) Communication channels
B) Friendship cliques
C) Social relationships
D) Grapevine
E) Sources of emotional support

F) B) and D)
G) A) and B)

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Which of the following asks people to identify others to whom they turn for help most often,with whom they communicate regularly,and who gives them energy and motivation?


A) Social network analysis
B) Formal structures
C) Forces analysis
D) SWOT analysis
E) Four corners model

F) A) and E)
G) A) and D)

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Which of the following is true of a product structure?


A) It groups together jobs and activities being performed in the same location.
B) It is used when there is a need to differentiate products or services in various locations.
C) It groups together jobs and activities that are serving the same customers or clients.
D) It clearly links costs,profits,problems,and successes in a market area with a central point of accountability.
E) It helps focus attention on the unique cultures and requirements of different nations.

F) A) and B)
G) All of the above

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Which of the following explains the purpose of empowering employees?


A) It encourages employees to work as per the decisions made by the top level managers.
B) It vertically links each employee's position with successively higher levels of management.
C) It allows people at all levels to make more decisions that affect themselves and their work.
D) It enables employees of an organization to work with strong hierarchical levels of authority.
E) It encourages employees to use more formal means of coordination with many rules and procedures.

F) A) and E)
G) B) and D)

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An organization structure refers to:


A) a relationship between two or more firms to meet a particular business need.
B) the group of employees who perform jobs together in the same location.
C) the network of employees in a particular team.
D) a system of tasks,reporting relationships,and communication linkages.
E) a cooperation agreement with another organization to jointly pursue activities of mutual interest.

F) B) and E)
G) A) and B)

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Employees who are involved in designing,engineering,and preparing models are grouped together at Auro Inc.Further,employees who engage in public relations,sales promotion,advertising,and direct marketing are put together in another team.Which of the following structures exists at Auro Inc.?


A) Geographical structure
B) Product structure
C) Customer structure
D) Client structure
E) Process structure

F) None of the above
G) A) and B)

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