Question 1

When two people using the same word think that they agree on its meaning but actually do not, they are experiencing the communication problem known as:

Accepted Answer

A)   sugging.
B)   bypassing.
C)   masking.
D)   brainstorming.
E)   heckling.F) C) and D)
G) A) and B)

Question 2

An angry customer calls the public relations department of Uranus Inc. to complain about a defect in the company's product. Such a communication is most likely to be classified as:

Accepted Answer

A)   internal-operational communication.
B)   external-operational communication.
C)   personal communication.
D)   internal-external communication.
E)   grapevine communication.F) None of the above
G) A) and E)

Question 3

Explain the main categories of business communication.

Accepted Answer

Students' examples will vary. Internal-O...

Question 4

Which of the following statements is true about ill-defined problems?

Accepted Answer

A)   Ill-defined problems can be solved by using a set formula.
B)   The communication process involved in solving an ill-defined problem cannot be recursive.
C)   Most ill-defined problems come in neat packages with the path to the best solution clearly implied.
D)   Different people handle ill-defined problems differently.
E)   Every ill-defined problem has a unique and perfect solution.F) B) and D)
G) A) and E)

Question 5

Which of the following best illustrates a personal communication?

Accepted Answer

A)   A list of targets prepared by a supervisor for the subordinates
B)   A business proposal sent to the top management of an organization
C)   A formal letter written to the general manager of a company
D)   A mail to a supplier thanking him for the Christmas card he had sent
E)   A letter to the government of a country requesting permission to establish trade with its organizationsF) C) and D)
G) A) and C)

Question 6

Baby Boomers are people:

Accepted Answer

A)   with more than three children.
B)   who were born soon after World War II.
C)   who were brought up in more than one cultural background.
D)   who support population control strategies.
E)   with children in more than one country.F) A) and E)
G) A) and D)

Question 7

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Accepted Answer

A) True 
 B)False

Question 8

Widespread use of the Internet has increased companies' attention to social responsibility.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of external-operational communication?

Accepted Answer

A)   Discussions that senior management holds to determine the goals and processes of the business
B)   The orders and instructions that supervisors give employees about dealing with angry customers
C)   Advertisements that companies put up on their websites for the general public
D)   The reports that employees prepare concerning sales, production, inventories, finance and maintenance
E)   The messages that employees write to their supervisors regarding the progress of their workF) A) and B)
G) All of the above

Question 10

The ability to create and interpret graphics is called visual literacy.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is exclusive to the "sending the message" step in a business communication process?

Accepted Answer

A)   Choosing a good time to deliver the message
B)   Composing the message
C)   Selecting a course of action
D)   Considering possible communication strategies
E)   Sensing a communication needF) A) and B)
G) None of the above

Question 12

In the course of the communication process, which of the given steps logically follows after the listener receives the message sent by the communicator?

Accepted Answer

A)   Considering the possible strategies
B)   Interpreting the message
C)   Replying to the message
D)   Choosing the medium of reply
E)   Generating the messageF) A) and B)
G) A) and C)

Question 13

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true about business communication within an organization?

Accepted Answer

A)   An organization dealing in repair services is most likely to require far more communication than an organization dealing in automobile manufacturing.
B)   Businesses in a comparatively stable environment tend to depend on established types of formal communication in a set organizational hierarchy.
C)   Simpler organizations typically require more communication as compared to complex organizations.
D)   The geographic dispersion of an organization does not affect its internal communication.
E)   The communication of homogeneous organization requires more adaptation to participants' values than that of a multicultural organization.F) A) and C)
G) A) and E)

Question 15

_____ is best defined as the ability to understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment and ideas about social hierarchy of different countries.

Accepted Answer

A)   Cross-cultural competency
B)   Analytical skill
C)   Computational thinking
D)   Visual literacy
E)   Corporate social responsibilityF) A) and D)
G) C) and E)

Question 16

The grapevine of an organization is best defined as:

Accepted Answer

A)   the formal network within an organization.
B)   the formal network that exists outside a organization.
C)   the main lines of operational communication.
D)   the informal network within an organization.
E)   the formal network used by an organization to communicate with its competitors.F) A) and C)
G) A) and B)

Question 17

Briefly explain the two main communication networks of an organization.

Accepted Answer

Formal Network: The formal network is th...

Question 18

Text messaging is a form of oral communication.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true about external-operational communication?

Accepted Answer

A)   It includes the orders and instructions that supervisors give to their employees.
B)   It includes a business's communication with its vendors.
C)   It includes the personal interaction between employees of a company.
D)   It includes the informal interaction between the supervisor and the subordinates.
E)   It includes the formal communication between the members of a functional group.F) B) and C)
G) B) and D)

Question 20

In the context of the external audiences of today's businesses, suppliers, contractors, distributors, shippers, and contract workers are referred to as:

Accepted Answer

A)   regulatory agents.
B)   public groups.
C)   industry partners.
D)   core business partners.
E)   community groups.F) C) and D)
G) A) and B)

Exam 1: Understanding Workplace Communication

Which of the following statements is true about ill-defined problems?

Correct AnswerverifiedShow Answer

_____ is best defined as the ability to understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment and ideas about social hierarchy of different countries.

Correct AnswerverifiedShow Answer

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Correct AnswerverifiedShow Answer

Explain the main categories of business communication.

Correct AnswerverifiedStudents' examples will vary. Internal-O...View AnswerShow Answer

The ability to create and interpret graphics is called visual literacy.

Correct AnswerverifiedShow Answer

Which of the following is exclusive to the "sending the message" step in a business communication process?

Correct AnswerverifiedShow Answer

When two people using the same word think that they agree on its meaning but actually do not, they are experiencing the communication problem known as:

Correct AnswerverifiedShow Answer

Which of the following is an example of external-operational communication?

Correct AnswerverifiedShow Answer

Widespread use of the Internet has increased companies' attention to social responsibility.

Correct AnswerverifiedShow Answer

Briefly explain the two main communication networks of an organization.

Correct AnswerverifiedFormal Network: The formal network is th...View AnswerShow Answer

Which of the following statements is true about business communication within an organization?

Correct AnswerverifiedShow Answer

Which of the following best illustrates a personal communication?

Correct AnswerverifiedShow Answer

Baby Boomers are people:

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Text messaging is a form of oral communication.

Correct AnswerverifiedShow Answer

An angry customer calls the public relations department of Uranus Inc. to complain about a defect in the company's product. Such a communication is most likely to be classified as:

Correct AnswerverifiedShow Answer

The grapevine of an organization is best defined as:

Correct AnswerverifiedShow Answer

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Correct AnswerverifiedShow Answer

In the context of the external audiences of today's businesses, suppliers, contractors, distributors, shippers, and contract workers are referred to as:

Correct AnswerverifiedShow Answer

Which of the following is true about external-operational communication?

Correct AnswerverifiedShow Answer

In the course of the communication process, which of the given steps logically follows after the listener receives the message sent by the communicator?

Correct AnswerverifiedShow Answer

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Students' examples will vary. Internal-O...
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Formal Network: The formal network is th...
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