Question 1

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

Accepted Answer

A)  less than or equal to 0.45
B)  greater than 0.45 but less than or equal to 0.50
C)  greater than 0.50 but less than or equal to 0.55
D)  greater than 0.55E) None of the above
F) A) and D)

Question 2

Which one of the following statements about TQM is FALSE?

Accepted Answer

A)  Quality is a responsibility to be shared by the entire organization,especially the workers who actually make the product or service.
B)  TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer.
C)  In TQM,everyone in the organization must share the view that quality is an end in itself.
D)  In TQM,quality consistency has a higher priority than the level of output.E) A) and B)
F) A) and C)

Question 3

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Accepted Answer

The answer of A(n)________ is a time-ordered diagram that is...

Question 4

An example of an internal failure cost would be warranty cost.

Accepted Answer

A) True 
 B)False

Question 5

Benchmarking involves four basic steps,which are

Accepted Answer

A)  plan,do,check,and act.
B)  planning,analysis,integration,and action.
C)  search,check,systematize,and act.
D)  find,do,change,and calibrate.E) A) and D)
F) A) and C)

Question 6

Once a process is in statistical control,SPC techniques detect the onset of assignable causes of variation so that they can be eliminated.

Accepted Answer

A) True 
 B)False

Question 7

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Accepted Answer

The answer of A(n)________ is a bar chart on which...

Question 8

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Accepted Answer

A)    -chart.
B)  p-chart.
C)  c-chart.
D)  R-chart.E) All of the above
F) B) and C)

Question 9

Which one of the following statements about benchmarking is TRUE?

Accepted Answer

A)  Benchmarking is only useful when a company compares itself against other companies.
B)  Because of the power of benchmarking,specific plans of action are not necessary.
C)  Benchmarking is the same as the plan-do-check-act cycle in continuous improvement.
D)  Benchmarking focuses on setting quantitative goals for continuous improvement.E) A) and C)
F) B) and C)

Question 10

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

Accepted Answer

A) True 
 B)False

Question 11

Process capability can be addressed when

Accepted Answer

A)  assignable causes are present.
B)  a process is in statistical control.
C)  a process is in statistical control but assignable causes are present.
D)  the nominal value equals the tolerance regardless of assignable causes.E) A) and C)
F) B) and D)

Question 12

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Accepted Answer

The answer of ________ is a continuous,systematic procedure that measures...

Question 13

At which of the following levels will the cost of detecting product defects be the highest?

Accepted Answer

A)  customer
B)  process
C)  final testing
D)  raw materialE) C) and D)
F) A) and B)

Question 14

Quality function deployment (QFD) is a key to improving quality through TQM because

Accepted Answer

A)  it is a method to optimally locate inspection stations in a manufacturing plant.
B)  it strategically positions the quality function in an organization chart.
C)  it advocates functional silos for greater efficiency.
D)  it is a means of translating customer requirements into the appropriate technical requirements of a product or service.E) A) and B)
F) A) and C)

Question 15

Fitness for use refers to how well the product or service performs its intended purpose.

Accepted Answer

A) True 
 B)False

Question 16

The ________ is a cycle used by firms actively engaged in continuous improvement to train their work teams in problem solving.

Accepted Answer

plan-do-ch...

Question 17

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Accepted Answer

A)  F.W.Taylor
B)  Philip Crosby
C)  Joseph M.Juran
D)  W.Edwards DemingE) A) and D)
F) C) and D)

Question 18

Which one of the following is part of prevention costs?

Accepted Answer

A)  the costs of quality audits
B)  the costs resulting from yield losses
C)  the costs of improving process design and product design
D)  the costs of lawsuits from injury from use of the productE) B) and D)
F) A) and B)

Question 19

ISO 9000 standards

Accepted Answer

A)  are a systematic procedure for measuring the performance of a firm's products,services and processes relative to industry leaders.
B)  are a family of standards that govern the way that quality is managed and documented within an organization.
C)  are statistical process control methods used to identify assignable causes of variation.
D)  require participating companies to keep track of their raw materials use and their generation,treatment and disposal of hazardous wastes.E) B) and D)
F) All of the above

Question 20

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

Accepted Answer

location,s...

Exam 6: Quality and Process Improvement

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Correct AnswerverifiedShow Answer

Fitness for use refers to how well the product or service performs its intended purpose.

Correct AnswerverifiedShow Answer

A process is said to be in statistical control when ________,________,and ________ of its distribution does not change over time.

Correct Answerverifiedlocation,s...View AnswerShow Answer

Benchmarking involves four basic steps,which are

Correct AnswerverifiedShow Answer

Process capability can be addressed when

Correct AnswerverifiedShow Answer

Whose teachings regarding quality management emphasized the role of project teams to achieve periodic "breakthrough" improvements that provide dramatic gains to address chronic quality problems?

Correct AnswerverifiedShow Answer

Deming argued that 85% of quality problems could be directly attributed to employees based on mistakes made by not following the instructions of management.

Correct AnswerverifiedShow Answer

At which of the following levels will the cost of detecting product defects be the highest?

Correct AnswerverifiedShow Answer

Which one of the following is part of prevention costs?

Correct AnswerverifiedShow Answer

A company is interested in monitoring the number of complaints per 100 customers.An appropriate control chart would be

Correct AnswerverifiedShow Answer

ISO 9000 standards

Correct AnswerverifiedShow Answer

Which one of the following statements about TQM is FALSE?

Correct AnswerverifiedShow Answer

An example of an internal failure cost would be warranty cost.

Correct AnswerverifiedShow Answer

A(n)________ is a time-ordered diagram that is used to determine whether observed variations are normal.

Correct AnswerverifiedShow Answer

Once a process is in statistical control,SPC techniques detect the onset of assignable causes of variation so that they can be eliminated.

Correct AnswerverifiedShow Answer

The manufacturing of compact disks requires four steps.The reliabilities of the steps are 0.80,0.85,0.95,and 0.90 respectively.What is the reliability of the process to produce a good compact disk?

Correct AnswerverifiedShow Answer

Which one of the following statements about benchmarking is TRUE?

Correct AnswerverifiedShow Answer

The ________ is a cycle used by firms actively engaged in continuous improvement to train their work teams in problem solving.

Correct Answerverifiedplan-do-ch...View AnswerShow Answer

Quality function deployment (QFD) is a key to improving quality through TQM because

Correct AnswerverifiedShow Answer

________ is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

A process is said to be in statistical control when ,,and of its distribution does not change over time.

Correct Answer
verified
location,s...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
plan-do-ch...
View Answer

Correct Answer
verified

Correct Answer
verified