Question 1

People from which country are least likely to confront differences of opinion directly and openly?

Accepted Answer

A)   United States
B)   Canada
C)   Great Britain
D)   Germany
E)   JapanF) All of the above
G) C) and D)

Question 2

In the case of distributive bargaining, the ________ point indicates what a person would like to achieve out of a negotiation.

Accepted Answer

A)   resistance
B)   clarification
C)   target
D)   closure
E)   focusF) A) and B)
G) A) and C)

Question 3

In case of distributive bargaining, the ________ point marks the lowest outcome that is acceptable-the point below which the party would break off negotiations rather than accept a less favourable settlement.

Accepted Answer

A)   resistance
B)   tolerance
C)   target
D)   focal
E)   clarificationF) A) and B)
G) B) and E)

Question 4

Supporting someone else's opinion despite your reservations about the opinion is an example of ________.

Accepted Answer

A)   collaborating
B)   compromising
C)   avoiding
D)   competing
E)   accommodatingF) A) and B)
G) A) and C)

Question 5

Emma is the labour union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labour-management negotiations over wages exemplifies ________.

Accepted Answer

A)   integrative bargaining
B)   arbitration
C)   distributive bargaining
D)   mediation
E)   conciliationF) D) and E)
G) B) and E)

Question 6

Task conflict among top management teams was negatively associated with their performance, whereas conflict lower in the organization was positively associated with group performance.

Accepted Answer

A) True 
 B)False

Question 7

You have decided to try to find a win-win situation to help labour and management resolve their differences. You are attempting to engage in ________.

Accepted Answer

A)   integrative bargaining
B)   conciliation
C)   mediation
D)   distributive bargaining
E)   arbitrationF) B) and C)
G) A) and E)

Question 8

Based on the dimensions of cooperativeness and assertiveness, the conflict-handling intentions are classified into five categories. Which of the following is not one of these five conflict-handling intentions?

Accepted Answer

A)   collaborating
B)   competing
C)   accommodating
D)   avoiding
E)   resistingF) None of the above
G) A) and C)

Question 9

In which stage of the conflict process does conflict become visible?

Accepted Answer

A)   outcomes
B)   intentions
C)   incompatibility
D)   behaviour
E)   personalizationF) B) and C)
G) All of the above

Question 10

Define and describe the traditional view of conflict.

Accepted Answer

The traditional view of conflict was con...

Question 11

Intense ________ can be quite stressful to group members and might well affect the way they interact.

Accepted Answer

A)   task conflict
B)   dyadic conflict
C)   functional conflict
D)   intergroup conflict
E)   process conflictF) A) and D)
G) B) and D)

Question 12

The conflict-handling intention of collaborating is ________.

Accepted Answer

A)   assertive and uncooperative
B)   assertive and cooperative
C)   unassertive and uncooperative
D)   unassertive and cooperative
E)   affective and reflectiveF) C) and E)
G) B) and D)

Question 13

Relationship conflicts, at least in work settings, are almost always dysfunctional.

Accepted Answer

A) True 
 B)False

Question 14

Jennifer's boss asks for her recommendations on strategies to promote functional conflicts within the company. Which of the following is Jennifer most likely to recommend?

Accepted Answer

A)   punishing individuals who support beliefs that management has rejected
B)   encouraging open, frank discussion focused on interests rather than issues
C)   implementing a policy of promoting personnel who are conflict avoiders
D)   instructing managers to discourage devil's advocacy in the decision-making process
E)   encouraging managers to reward employees who keep their opinions to themselvesF) B) and E)
G) A) and D)

Question 15

Discuss distributive bargaining.

Accepted Answer

Distributive bargaining operates under z...

Question 16

What are the various causes of conflict?

Accepted Answer

The three general categories of conditio...

Question 17

What are the various characteristics of integrative bargaining?

Accepted Answer

Integrative bargaining attempts to creat...

Question 18

According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.

Accepted Answer

A)   formal
B)   informal
C)   functional
D)   dysfunctional
E)   reactiveF) A) and B)
G) B) and E)

Question 19

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Accepted Answer

A) True 
 B)False

Question 20

According to the interactionist's perspective, a group that functions without conflict is ________.

Accepted Answer

A)   dysfunctional
B)   static and apathetic
C)   responsive to the need for change and innovation
D)   the most productive
E)   viable, self-critical, and creativeF) All of the above
G) A) and D)

Exam 14: Conflict and Negotiation

People from which country are least likely to confront differences of opinion directly and openly?

Correct AnswerverifiedShow Answer

Emma is the labour union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labour-management negotiations over wages exemplifies ________.

Correct AnswerverifiedShow Answer

What are the various characteristics of integrative bargaining?

Correct AnswerverifiedIntegrative bargaining attempts to creat...View AnswerShow Answer

The conflict-handling intention of collaborating is ________.

Correct AnswerverifiedShow Answer

Define and describe the traditional view of conflict.

Correct AnswerverifiedThe traditional view of conflict was con...View AnswerShow Answer

Jennifer's boss asks for her recommendations on strategies to promote functional conflicts within the company. Which of the following is Jennifer most likely to recommend?

Correct AnswerverifiedShow Answer

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Correct AnswerverifiedShow Answer

Discuss distributive bargaining.

Correct AnswerverifiedDistributive bargaining operates under z...View AnswerShow Answer

You have decided to try to find a win-win situation to help labour and management resolve their differences. You are attempting to engage in ________.

Correct AnswerverifiedShow Answer

Task conflict among top management teams was negatively associated with their performance, whereas conflict lower in the organization was positively associated with group performance.

Correct AnswerverifiedShow Answer

According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.

Correct AnswerverifiedShow Answer

Based on the dimensions of cooperativeness and assertiveness, the conflict-handling intentions are classified into five categories. Which of the following is not one of these five conflict-handling intentions?

Correct AnswerverifiedShow Answer

In the case of distributive bargaining, the ________ point indicates what a person would like to achieve out of a negotiation.

Correct AnswerverifiedShow Answer

Intense ________ can be quite stressful to group members and might well affect the way they interact.

Correct AnswerverifiedShow Answer

According to the interactionist's perspective, a group that functions without conflict is ________.

Correct AnswerverifiedShow Answer

Supporting someone else's opinion despite your reservations about the opinion is an example of ________.

Correct AnswerverifiedShow Answer

Relationship conflicts, at least in work settings, are almost always dysfunctional.

Correct AnswerverifiedShow Answer

In which stage of the conflict process does conflict become visible?

Correct AnswerverifiedShow Answer

In case of distributive bargaining, the ________ point marks the lowest outcome that is acceptable-the point below which the party would break off negotiations rather than accept a less favourable settlement.

Correct AnswerverifiedShow Answer

What are the various causes of conflict?

Correct AnswerverifiedThe three general categories of conditio...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Integrative bargaining attempts to creat...
View Answer

Correct Answer
verified

Correct Answer
verified
The traditional view of conflict was con...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Distributive bargaining operates under z...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The three general categories of conditio...
View Answer