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Exam 2: Quality Management

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Question 31

Multiple Choice

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Which of the following is not a dimension of quality for a manufactured good?

A) performance
B) reliability
C) courtesy
D) durability

E) A) and B)
F) None of the above

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Question 32

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Deming emphasized final product inspection as a way to improve process quality.

A) True
B) False

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Question 33

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Making sure that the product meets the design specifications during production is referred to as

ISO 9000 certification is a major consideration for doing business within the United States.

The dimension of quality related to the life-span of a product before replacement is known as durability.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown How many units must the company put into production each day to achieve a daily yield of 350 good units?

Deming advocated the elimination of both common cause and special cause variation as a way to improve a process.

Six Sigma is a one of several well known quality management systems.

How well the product or service does what it is intended to do is known as quality of design.

The Deming Wheel is also known as the plan-do-check-act PDCA)cycle.

The costs associated with developing a quality management system are known as:

Before Six Sigma quality levels in the United States were generally measured in defects per hundred.

Employees' role in quality management is becoming less important because of the implementation of strong quality management systems.

Toyota achieved high product quality by adapting many of the quality management principles that had first been developed in the United States.

All of the following are parts of DMAIC,except:

McDonald's has a reputation for high-quality service resulting from the application of quality management principles.

Quality characteristics included in the product's design must be balanced against production costs.

Some companies enter into long term relationships with suppliers who in return commit to meeting only delivery deadlines.

The degree to which a product meets preestablished standards is known as

Two team approaches to improvement are quality circles and process improvement teams.