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Exam 9: E-Business and Enterprise Resource Planning Systems

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Question 21

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PLM Corporation was preparing to implement its first ERP system.Several actions taken by the ERP project team to promote the project's success are listed below.Which of Umble and Umble's six conditions for successful ERP implementation best describes each one? a.Asked internal auditors to review the work of employees who input data to the system b.Conducted focus groups with selected employee groups to address concerns c.Ensured that PLM's wireless network adequately connected all of its offices throughout the United States d.Included employees from all departments on the ERP project team e.Incorporated echo checks as a form of internal control to reduce employee mistakes f.Interviewed company executives to determine if they truly supported the project g.Published a monthly newsletter on the role of the ERP system in improving competitiveness h.Set up demonstrations to show employees how the ERP system would allow them to get better information more quickly i.Solicited suggestions from all employees about how to improve business processes j.Visited similar companies to learn about their experiences with ERP software

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a.ensure data accuracy
b.obtain organiza...

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Question 22

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Please consider the following short case as you respond to the question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes.They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns.Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations.If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system.Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Which of the following best pairs a fact from the case with an appropriate cause of ERP system failures?

A) The company is a small local bakery; a bad match between ERP software and organizational processes
B) Sue and Sally are partners; poor leadership from top management.
C) Both the company is a small local bakery; a bad match between ERP software and organizational processes and Sue and Sally are partners; poor leadership from top management
D) Neither the company is a small local bakery; a bad match between ERP software and organizational processes nor Sue and Sally are partners; poor leadership from top management

E) A) and D)
F) A) and C)

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Question 23

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STC Corporation's enterprise resource planning system contains a cash payments table, a cash receipts table and a cash table.The cash payments table is most likely to be part of which ERP module?

Both e-business and ASPs can provide benefits for organizations.Which of the following best pairs a potential benefit of e-business with a potential benefit of using an ASP?

A corporation hired an ERP consultant to recommend an ASP for its payroll processing.In a systems flowchart of the payroll process, which of the following is most likely to be outside the system boundary?

The chapter discussed five types of ASPs: (a) enterprise, (b) local/regional, (c) specialist, (d) vertical market and (e) volume business.Which of the five types best describes each of the following? 1.Attendance and vacation tracking for small businesses in St Louis 2.Credit card processing for retail department stores 3.Diverse IT-related services for mid-range businesses in Shreveport 4.ERP systems 5.Online employee training 6.Payroll processing for banks and other financial institutions 7.Pension fund management 8.Recruiting executives for the Fortune 500 9.Several marketing-related services for small business 10.Small business general ledger software in Dallas

RVW Corporation uses an enterprise resource planning system.An accountant wants to create a report of the last month's purchases sorted by vendor that also includes the name of the purchasing agent who assisted with each transaction.Which modules of the ERP system will provide the relevant information?

RVW Corporation uses an enterprise resource planning system.An accountant wants to create a report of the last month's sales sorted by client that also includes the name of the salesperson who assisted with each transaction.Which modules of the ERP system will provide the relevant information?

List and briefly discuss five major forms of e-business.

Which of the following is most closely related to one of the benefits of e-business discussed in the text?

A modular information technology designed to provide comprehensive information about a company is called:

SBL Corporation is preparing to expand into B2B e-business.If SBL sells office supplies to its customers, its database for sales transactions should include all of the following tables except:

Umble and Umble suggested six necessary conditions for a successful ERP implementation.Expectancy theory can be useful in achieving all of the following conditions except:

Enterprise resource planning systems are a sophisticated form of relational database technology; one common ERP system module is customer relationship management.Create database specifications (table names and field names) for three tables you would expect to find in an ERP system's customer relationship management module.At least one of the tables must be a junction table.Indicate primary keys by underlining and foreign keys with brackets; ensure that each table is in 3NF.

Modules in an ERP system that contain information about inventory include all the following except:

STC Corporation's enterprise resource planning system contains a cash payments table, a cash receipts table and a cash table.Foreign keys in the cash payments table would include: (i) vendor ID, (ii) account number, (iii) cash payment date.

Jose is an artist specializing in family portraits.Although his business started as a traditional "brick and mortar" enterprise, he is now interested in expanding into e-business.He has hired you as a consultant; explain four changes Jose is likely to see if he expands into the e-business arena.

Reliable Reminder Services is a small company that, for a fee, assists its clients in remembering important dates, purchasing and sending greeting cards and providing specialized shopping services for occasions like birthdays and anniversaries.The company's owners want to use an application service provider to develop and host a web page that will help them attract new clients.They completed the following steps to select an ASP: Choose an ASP from the finalists.Conduct in-house interviews.Contact references provided by finalists.Develop request for proposals from ASPs.Evaluate submitted proposals.Negotiate a contract with the selected ASP.Select top five proposals.Select top three proposals.Send thank you letters to rejected ASPs.Send the original contract to the ASP; retain an electronic copy in the database.Put the steps in order and prepare a systems flowchart of the ASP selection process; assume that all steps occur in the same department.Ensure that your flowchart conforms to the principles discussed in the text.

Please consider the following short case as you respond to the question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes.They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns.Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations.If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system.Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.Which of the following best pairs a fact from the case with an appropriate cause of ERP system failures?

Consider the following short case as you respond to the question: Scott and Logan are the CEO and CFO of MLN Corporation.The firm has lately been losing customers to MLN's competitors; Scott and Logan believe an ERP system could help MLN obtain more timely information that will enable them to retain old customers and acquire new ones.They formed a six-person team with representatives from three of MLN's ten departments and instructed them to use the steps in the systems development life cycle to choose and implement an ERP system.A year later, the team had completed its work and implemented the system by transferring data from MLN's general ledger software to the ERP system.Umble and Umble suggested six necessary conditions for a successful ERP implementation.Which of them was best achieved in the case?