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Exam 11: Conflict and Negotiation in the Workplace

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Question 31

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Effective managers should:

A) try to increase the amount of conflict among employees.
B) successfully remove conflict from the organization, because it saps productivity.
C) remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place.
D) convince employees that conflict should be avoided.
E) encourage constructive conflict for better decision making and minimize relationship conflict.

F) A) and C)
G) C) and E)

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Question 32

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Negotiators share information more fully by adopting a win-lose orientation.

A) True
B) False

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Question 33

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The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

For everyday disputes between two employees,managers should use ______ as a third-party intervention:

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Although constructive conflict can degenerate into relationship conflict,it is easy to prevent this from happening.

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

Which of the following statements about organizational conflict is FALSE?

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

Most negotiators prefer using email,videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

The main objective of conflict management is to reduce the level of conflict in the organization.

In most cultures,making concessions symbolizes a negotiator's motivation to bargain in good faith.

The yielding conflict management style should be used:

GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training,but they have different religious beliefs,different languages,and different standards of living.If these employees experience conflict,this conflict might be caused by:

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Emotional intelligence and team cohesiveness are two ways to:

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Why should leaders of diverse teams require better conflict management skills?

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?