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What are tangible and intangible factors in negotiation?

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Tangible factors include quantifiable it...

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The Dual Concerns Model is a two-dimensional framework that postulates that people in conflict have two independent types of concern.What are those two types of concerns?

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Concern about their own outcom...

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Describe a "mutual gains" situation.

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When parties' goals are linked so that o...

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What are concessions?

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A concession has been made whe...

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The term ____________ is used to describe the competitive,win-lose situations such as haggling over price that happens at yard sale,flea market,or used car lot.

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The ____________ of people's goals,and the ____________ of the situation in which they are going to negotiate,strongly shapes negotiation processes and outcomes.

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interdepen...

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Independent parties are able to meet their own ____________ without the help and assistance of others.

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BATNA stands for


A) best alternative to a negotiated agreement.
B) best assignment to a negotiated agreement.
C) best alternative to a negative agreement.
D) best alternative to a negative assignment.
E) BATNA stands for none of the abovE.

F) A) and D)
G) None of the above

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A creative negotiation that meets the objectives of all sides may not require compromise.

A) True
B) False

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The mix of convergent and conflicting goals characterizes many ____________ relationships.

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In any industry in which repeat business is done with the same parties,there is always a balance between pushing the limit on any particular negotiation and making sure the other party-and your relationship with him-survives intact.

A) True
B) False

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How much to believe of what the other party tells you


A) depends on the reputation of the other party.
B) is affected by the circumstances of the negotiation.
C) is related to how he or she treated you in the past.
D) is the dilemma of trust.
E) All of the abovE.

F) C) and E)
G) B) and E)

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Remember that every possible interdependency has an alternative;negotiators can always say "no" and walk away.

A) True
B) False

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Negotiators pursuing the yielding strategy


A) show little interest or concern in whether they attain their own outcomes,but are quite interested in whether the other party attains his or her outcomes.
B) pursue their own outcome strongly and shows little concern for whether the other party obtains his or her desired outcome.
C) shows little interest or concern in whether they attain their own outcomes,and does not show much concern about whether the other party obtains his or her outcomes.
D) show high concern for attaining their own outcomes and high concern for whether the other attains his or her outcomes.
E) Negotiators pursuing the yielding strategy demonstrate none of the above behaviors.

F) A) and E)
G) A) and C)

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Negotiation is a strategy for productively managing conflict.

A) True
B) False

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Negotiating parties always negotiate by __________.

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What are the two dilemmas of negotiation?


A) The dilemma of cost and the dilemma of profit margin
B) The dilemma of honesty and the dilemma of profit margin
C) The dilemma of trust and the dilemma of cost
D) The dilemma of honesty and the dilemma of trust
E) None of the abovE.

F) A) and B)
G) B) and E)

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What does BATNA stand for?

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Best alter...

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Why should negotiators be versatile in their comfort and use of both value claiming and value creating strategic approaches?

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Not only must negotiators be able to rec...

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In intragroup conflict,


A) sources of conflict can include ideas,thoughts,emotions,values,predispositions,or drives that are in conflict with each other.
B) conflict occurs between individual people.
C) conflict affects the ability of the group to resolve differences and continue to achieve its goals effectively.
D) conflict is quite intricate because of the large number of people involved and possible interactions between them.
E) None of the above describes intragroup conflict.

F) A) and D)
G) B) and E)

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