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Exam 4: Social Perception and Managing Diversity

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Question 21

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The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.

A) situational
B) external
C) environmental
D) personal
E) self-serving

F) All of the above
G) C) and D)

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Question 22

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Quadrics Company,a service provider,is hiring for their customer service staff.They are reviewing resumes online.Because of "implicit cognitions," Quadrics tends to hire women for these positions.Explain the concept of "implicit cognitions" and describe actions that Quadrics could take to address any bias that occurs.

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Interviewers make hiring decisions based...

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Question 23

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Kelley identified three dimensions of behavior that people observe when making attributions: consensus,distinctiveness,and consistency.

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man.This is a(n) _______ characteristic.

Josephine is on a four-person project team in her management class.The team produces four reports during the term,and each person leads one of these projects.The project Josephine leads earned an A,while the team receives Cs on the other three reports. Josephine believes that her project was successful was because of her leadership abilities,while the other projects were not as good because of the inadequate skills of the other team members.She demonstrates ______ in her beliefs.

A(n) ______ is an individual's set of beliefs about the characteristics of a group.

Perception is a cognitive process that enables us to interpret and understand our surroundings.

While perception is a part of the organizing framework for understanding and applying OB,it is a relatively unimportant process.

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

The generation described as workaholic,idealistic,competitive,and materialistic is2020

Jennifer is described by her friends as independent,distrusting authority,and technologically savvy.One of her strongest memories is the day of the Oklahoma City bombings.She is most likely to be a member of the _____ generation.

Chris has studied for his mathematics test and his English test.He expects to do moderately well in both subjects.He gets an "A" in English,but fails mathematics.While Chris feels that the grade he got for English was well-deserved,he blames his failure in mathematics on the fact that his teacher,Mr.Wallace,does not like him.In this situation,Chris is exhibiting

Kelley hypothesized that people make causal attributions by observing

Managing diversity gives an organization the ability to grow and maintain its business in an increasingly competitive marketplace.Provide two examples that show how an organization might benefit from managing diversity.

______ characteristics are quickly apparent to interactants.

Shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents,added more franchises owned by African Americans,and purchased more goods and services from minority-owned companies.This represents the _____ option that organization can use to address diversity issues.

Saying,"You've got to pay your dues" is another way to promote the status quo.This is an example of the _______ option that organizations can use to address any type of diversity issue.

______ is based on a simple premise: Rightly or wrongly,people infer causes for their own and others' behavior.

Carl's team is evaluating his effectiveness as a leader.Which of the following behaviors does reflect an effective leader?