Correct Answer
verified
View Answer
True/False
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) operational
B) locational
C) customer
D) product
E) service
Correct Answer
verified
Essay
Correct Answer
verified
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Multiple Choice
A) persuade stores to refuse to carry competitors' products.
B) use their power within the supply chain to force weaker firms to accept less favorable pricing.
C) control prices and lock in margins.
D) create a sustainable competitive advantage.
E) justify charging higher prices than competitors do.
Correct Answer
verified
Essay
Correct Answer
verified
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Multiple Choice
A) product proliferation
B) market development
C) market penetration
D) diversification
E) product development
Correct Answer
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Multiple Choice
A) enables firms to make appropriate adjustments.
B) allows managers to demonstrate their effectiveness.
C) offers insights into crafting an appropriate mission statement.
D) should always be followed by eliminating underperforming SBUs.
E) allows firms to better assess customer loyalty.
Correct Answer
verified
Multiple Choice
A) SBU
B) STP
C) product line
D) market segment
E) promotional service
Correct Answer
verified
Multiple Choice
A) mobile marketing has not yet proven its value for most customers.
B) real estate prices have been dropping.
C) few marketers are aware of its importance yet.
D) it is not easily duplicated.
E) the Internet has diminished the importance of brick-and-mortar stores.
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) planning
B) implementation
C) control
D) segmentation
E) metrics
Correct Answer
verified
Multiple Choice
A) strategic group.
B) strategic business unit.
C) market segment.
D) cash cow.
E) marketing metric.
Correct Answer
verified
Multiple Choice
A) diversification
B) market development
C) market penetration
D) product development
E) product penetration
Correct Answer
verified
Multiple Choice
A) lowering prices
B) having a well-known brand name
C) achieving high levels of customer satisfaction
D) using patented technology
E) creating an efficient supply chain
Correct Answer
verified
Multiple Choice
A) customers appreciate the kind of service that knowledgeable employees provide.
B) employees play a major role in the success of the firm.
C) it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing.
D) building customer loyalty depends on a committed workforce.
E) the company provides products with a high perceived value.
Correct Answer
verified
Multiple Choice
A) product development.
B) market development.
C) market penetration.
D) diversification.
E) product proliferation.
Correct Answer
verified
Multiple Choice
A) value-based promotions.
B) market segmentation.
C) positioning strategy.
D) customer excellence strategy.
E) target market.
Correct Answer
verified
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