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When musicians and their concert promoters began offering CDs of a live concert immediately after the concert ended,what type of growth strategy were they pursuing?

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Product development,because th...

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Price should be based on the value that the customer perceives as giving them a good value for the product they receive.

A) True
B) False

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A mission statement describes the specific actions a firm will take to achieve its goals.

A) True
B) False

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Amazon's latest attempt to shore up and enhance its competitive barriers by introducing a home service marketplace that may help it achieve a lasting,powerful advantage is an example of _______________ excellence.


A) operational
B) locational
C) customer
D) product
E) service

F) A) and E)
G) All of the above

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After finishing his marketing degree,Ryan inherited the family Shrimp Shack restaurant.The restaurant is a small,local institution that beach visitors have been coming to for decades.Ryan wants to make his business grow and is considering either a market penetration or market development strategy.Describe what Ryan will likely do if he pursues either strategy.

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If Ryan pursues a market penetration str...

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Marketers want their firms to develop excellent supply chain management and strong supplier relations so they can


A) persuade stores to refuse to carry competitors' products.
B) use their power within the supply chain to force weaker firms to accept less favorable pricing.
C) control prices and lock in margins.
D) create a sustainable competitive advantage.
E) justify charging higher prices than competitors do.

F) All of the above
G) B) and D)

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Suppose that you and a friend decide to turn your favorite sports activity-inline skating-into a business.You plan to design a line of fashionable clothing that integrates elbow and kneepads.For each of the four macro strategies,briefly describe the most important thing your company should do if you intend to focus on that strategy.Your answers should be specific to the inline skating business.

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There are many correct answers; here is ...

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A __________ growth strategy employs the existing marketing offering to reach new market segments.


A) product proliferation
B) market development
C) market penetration
D) diversification
E) product development

F) B) and D)
G) A) and C)

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As it pertains to the marketing plan,understanding the causes of performance,regardless of whether that performance exceeded,met,or fell below the firm's goals


A) enables firms to make appropriate adjustments.
B) allows managers to demonstrate their effectiveness.
C) offers insights into crafting an appropriate mission statement.
D) should always be followed by eliminating underperforming SBUs.
E) allows firms to better assess customer loyalty.

F) C) and E)
G) A) and B)

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A(n) ___________ is a group of products that consumers may use together or perceive as similar in some way.


A) SBU
B) STP
C) product line
D) market segment
E) promotional service

F) All of the above
G) A) and B)

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A competitive advantage based on location is often sustainable because


A) mobile marketing has not yet proven its value for most customers.
B) real estate prices have been dropping.
C) few marketers are aware of its importance yet.
D) it is not easily duplicated.
E) the Internet has diminished the importance of brick-and-mortar stores.

F) C) and D)
G) A) and E)

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The components of a SWOT analysis are strengths,weaknesses,opportunities,and tactics.

A) True
B) False

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When conducting a SWOT analysis,in what phase of the strategic marketing process is an organization presently engaged?


A) planning
B) implementation
C) control
D) segmentation
E) metrics

F) A) and D)
G) B) and C)

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Among Internet users,some do research online,some shop,some look for entertainment,and many do all three.Each of these groups would be called a


A) strategic group.
B) strategic business unit.
C) market segment.
D) cash cow.
E) marketing metric.

F) D) and E)
G) B) and D)

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3M involves its customers in the process of developing new products.In this way,it can benefit from current customers' insights and develop new products that will meet these customers' needs.3M is pursuing a __________ growth strategy.


A) diversification
B) market development
C) market penetration
D) product development
E) product penetration

F) B) and C)
G) B) and D)

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Which of the following is least likely to provide a sustainable competitive advantage?


A) lowering prices
B) having a well-known brand name
C) achieving high levels of customer satisfaction
D) using patented technology
E) creating an efficient supply chain

F) A) and E)
G) B) and D)

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Allen is in the marketing department of a midsized firm that develops and sells communications systems.He is proud of the human resource area in the company that provides the firm with excellent employees.Allen himself really enjoys his work,but he knows the work of HR helps create an operational advantage for the firm because of all the following except


A) customers appreciate the kind of service that knowledgeable employees provide.
B) employees play a major role in the success of the firm.
C) it is easier to communicate with and inspire the customer if the employees believe in what the firm is doing.
D) building customer loyalty depends on a committed workforce.
E) the company provides products with a high perceived value.

F) A) and E)
G) C) and D)

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Introducing newly developed products or services to a market segment the company is not currently serving is called


A) product development.
B) market development.
C) market penetration.
D) diversification.
E) product proliferation.

F) B) and C)
G) A) and E)

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Imagine that you are in a convenience store choosing your favorite "comfort" food instead of being in a classroom taking this test.You might notice the packaging,colors,labels,even the fonts used on labels.All of these efforts are part of the marketer's


A) value-based promotions.
B) market segmentation.
C) positioning strategy.
D) customer excellence strategy.
E) target market.

F) C) and D)
G) B) and E)

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