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When a customer purchases a smartphone at Best Buy,all of the following information flows in the supply chain are started except


A) the sales associate scans the UPC recording the sale.
B) the sale is transmitted to Best Buy's distribution center to adjust inventory data.
C) the purchase is added to the customer's purchasing habit records.
D) Best Buy's buyer aggregates sales at all stores and uses the information to send a reorder to the manufacturer.
E) the point-of-sale terminal records the sale and sends it to Best Buy's buyer.

F) A) and C)
G) A) and E)

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Leona is the logistics manager for the Barnes & Noble bookstore chain.She is weighing the many benefits of the company's JIT system,but will need to consider that just-in-time inventory management systems increase _______ costs.


A) sales force labor
B) transportation
C) promotional
D) advertising
E) new product development

F) D) and E)
G) A) and D)

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Name three benefits of a strategic relationship between channel members.

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Benefits include a long-term c...

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If a firm declared that it wanted to develop a strategic relationship,but was unwilling to commit funds or any effort to make it succeed,there would be an obvious lack of


A) mutual trust.
B) common goals.
C) a contractual arrangement.
D) credible commitments.
E) open communication.

F) All of the above
G) B) and C)

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Flora is frustrated with her company's supply chain management information system.She wants to be able to receive sales data,initiate purchase orders,send and receive invoices,and receive returned merchandise documentation.Flora needs a(n)


A) cross-docking exchange.
B) electronic data interchange system.
C) vendor-managed inventory system.
D) vertical conflict reduction system.
E) radio frequency identification system.

F) A) and E)
G) None of the above

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Having no intermediaries between the buyer and seller is a defining characteristic of a(n) _______ marketing channel.


A) indirect
B) vertical
C) horizontal
D) simple
E) direct

F) All of the above
G) A) and B)

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A small manufacturer was once quoted as saying,"The best day and the worst day of my business life was the day we got a contract from Walmart." What type of vertical supply chain is the manufacturer entering? Why would the manufacturer say this?

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A supply chain agreement with Walmart wo...

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Define the six types of power that occur in a marketing channel.

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The six types of power are reward,coerci...

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Wholesalers are often used in an indirect marketing channel.

A) True
B) False

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Marketing channel relationships evolve when the parties have common goals.

A) True
B) False

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Jae is adapting the new routing software his company bought for its distribution center.What factors will he likely include in the software program in order to maximize distribution efficiency?

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He will include rate of sales ...

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All of the following are activities carried on in a distribution center except


A) coordinating inbound transportation.
B) receiving, checking, storing, and cross-docking merchandise.
C) distributing paychecks and paystubs for retail employees.
D) getting merchandise floor ready.
E) coordinating outbound transportation.

F) C) and D)
G) A) and C)

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What is the difference between a distribution center and a fulfillment center?

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A distribution center is a facility for ...

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In a(n) __________ marketing channel,several independent members each attempt to satisfy their own objectives and maximize their profits,often at the expense of the other members.


A) cooperative
B) independent
C) contractual
D) administered
E) corporate

F) A) and D)
G) A) and C)

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What are RFID tags,where have they typically been used,and why are they becoming more prevalent in retail supply chain applications?

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RFID tags are tiny computer chips that a...

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Today,when a customer orders merchandise from an online vendor,the vendor usually sends an immediate order confirmation message by e-mail.Usually within a day or two,a second message arrives stating that the order is in the mail.This second message is a type of


A) vertical contractual notice.
B) VMI requirement.
C) advanced shipping notice.
D) universal product code report.
E) RFID tag.

F) A) and B)
G) B) and D)

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Which element of the marketing mix specifically deals with supply chain management?


A) product
B) price
C) place
D) promotion
E) production

F) A) and C)
G) A) and B)

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A ___________ program is a promotional strategy that encourages people to pass along a marketing message to other potential consumers.


A) supply chain
B) direct marketing
C) virtual marketing
D) wholesale marketing
E) social media

F) B) and E)
G) B) and D)

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When supply chain members view their goals and ultimate success as intricately linked,or ________,they develop deeper long-term relationships.


A) conventional
B) vertical
C) horizontal
D) administered
E) interdependent

F) A) and B)
G) A) and C)

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Trisha makes purses out of old blue jeans and sells them to customers at local craft fairs.What type of marketing channel does this represent?


A) indirect
B) vertical
C) horizontal
D) direct
E) simple

F) A) and E)
G) B) and E)

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