Question 1

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January.This is an example of a

Accepted Answer

A)  top management team.
B)  problem-solving team.
C)  cross-functional team.
D)  virtual team.
E)  continuous improvement team.F) B) and C)
G) B) and E)

Question 2

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

Accepted Answer

A) True 
 B)False

Question 3

Rachel missed another deadline and her boss Keri is very upset.She will have to explain to the client again why the project is behind.Keri thinks she may say something she'll regret if she talks to Rachel about this now, so she decides to wait awhile.Keri is using the ______ conflict-handling style.

Accepted Answer

A)  avoiding
B)  collaborating
C)  compromising
D)  forcing
E)  accommodatingF) A) and B)
G) B) and D)

Question 4

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

Accepted Answer

A)  To clarify role expectations.
B)  To help the group survive.
C)  To create cohesiveness.
D)  To emphasize the group's important values.
E)  To help individuals avoid embarrassing situations.F) A) and D)
G) A) and B)

Question 5

A maintenance role consists of behavior that fosters constructive relationships among team members.

Accepted Answer

A) True 
 B)False

Question 6

______ is designed to elicit different opinions without inciting people's personal feelings.

Accepted Answer

A)  Groupthink
B)  Programmed conflict
C)  Social loafing
D)  Storming
E)  Dysfunctional conflictF) All of the above
G) B) and D)

Question 7

Which of the following is an advantage of larger groups?

Accepted Answer

A)  Higher morale
B)  More effective interaction
C)  Greater boldness
D)  Able to take advantage of division of labor
E)  Less social loafingF) None of the above
G) B) and D)

Question 8

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

Accepted Answer

A) True 
 B)False

Question 9

Group cohesion arises during the forming stage of group development.

Accepted Answer

A) True 
 B)False

Question 10

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

Accepted Answer

A) True 
 B)False

Question 11

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

Accepted Answer

A)  paradigm paralysis.
B)  groupthink.
C)  social loafing.
D)  the dialectic method.
E)  devil's advocacy.F) C) and E)
G) A) and E)

Question 12

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.

Accepted Answer

A) True 
 B)False

Question 13

Certain kinds of conflict can be beneficial for organizations.

Accepted Answer

A) True 
 B)False

Question 14

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

Accepted Answer

A) True 
 B)False

Question 15

Avoiding it is never an appropriate response to conflict.

Accepted Answer

A) True 
 B)False

Question 16

A positive outcome of groupthink is the development of more alternative ideas.

Accepted Answer

A) True 
 B)False

Question 17

In which of the following conditions should constructive conflict be stimulated?

Accepted Answer

A)  The group seems to be apathetic.
B)  Managers want to achieve work objectives.
C)  The group is adapting to change.
D)  Managers are in charge of self-managed teams.
E)  There is a lot of internal competition.F) C) and D)
G) A) and B)

Question 18

Among the benefits of teamwork is the reduction of destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 19

Workplace performance is maximized when

Accepted Answer

A)  conflict is absent.
B)  conflict is at a very low level.
C)  conflict is at a moderate level.
D)  conflict is at a high level.
E)  conflict occurs only at nonmanagerial levels.F) C) and E)
G) B) and D)

Question 20

A team composed of people from different departments who are pursuing a common objective is called a

Accepted Answer

A)  quality circle.
B)  problem-solving team.
C)  cross-functional team.
D)  virtual team.
E)  work force.F) D) and E)
G) A) and C)

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

People tend to exert less effort when working in groups than when working alone, a tendency known as social loafing.

Correct AnswerverifiedShow Answer

In which of the following conditions should constructive conflict be stimulated?

Correct AnswerverifiedShow Answer

Among the benefits of teamwork is the reduction of destructive internal competition.

Correct AnswerverifiedShow Answer

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

Correct AnswerverifiedShow Answer

Twenty-five new employees from across the Kendall Automotive Technologies organization are attending an orientation, receiving information about company policies, and filling out various forms.These employees comprise a team.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A positive outcome of groupthink is the development of more alternative ideas.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of larger groups?

Correct AnswerverifiedShow Answer

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing

Correct AnswerverifiedShow Answer

A team composed of people from different departments who are pursuing a common objective is called a

Correct AnswerverifiedShow Answer

Luis, Kennedy, and Jennifer met once a week for several months in the fall to redesign department work spaces, to be implemented when the organization moved to a new building in January.This is an example of a

Correct AnswerverifiedShow Answer

Workplace performance is maximized when

Correct AnswerverifiedShow Answer

Certain kinds of conflict can be beneficial for organizations.

Correct AnswerverifiedShow Answer

A maintenance role consists of behavior that fosters constructive relationships among team members.

Correct AnswerverifiedShow Answer

Group cohesion arises during the forming stage of group development.

Correct AnswerverifiedShow Answer

Conflict is the dramatic and often violent clash of opposing forces that lacks a simple resolution that would be satisfactory to all parties.

Correct AnswerverifiedShow Answer

The process of getting oriented and getting acquainted with the group is known as the forming stage of team development.

Correct AnswerverifiedShow Answer

______ is designed to elicit different opinions without inciting people's personal feelings.

Correct AnswerverifiedShow Answer

A work team may be self-managed, cross-functional, virtual, or even all of these at the same time.

Correct AnswerverifiedShow Answer

Avoiding it is never an appropriate response to conflict.

Correct AnswerverifiedShow Answer

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