Question 1

The purpose of controlling is to make sure that performance meets objectives.

Accepted Answer

A) True 
 B)False

Question 2

Controlling is the only management function that affects productivity.

Accepted Answer

A) True 
 B)False

Question 3

Control systems should leave no room for individual judgment.

Accepted Answer

A) True 
 B)False

Question 4

Control systems can help managers anticipate, monitor, and react to environmental changes.

Accepted Answer

A) True 
 B)False

Question 5

Tactical control is performed mainly by

Accepted Answer

A)  middle managers.
B)  top managers.
C)  the CEO.
D)  first-level managers.
E)  team leaders.F) B) and D)
G) B) and C)

Question 6

TQM has two core principles:

Accepted Answer

A)  Employee commitment and customer satisfaction.
B)  Financial health and financial stability.
C)  People orientation and improvement orientation.
D)  Management and leadership.
E)  Radical innovation and continuous improvement.F) A) and B)
G) C) and D)

Question 7

Which of the following is not characteristic of an external audit?

Accepted Answer

A)  Primarily used when management suspects embezzlement.
B)  Performed by CPAs.
C)  Performed by an independent organization.
D)  Verifies that generally accepted accounting principles have been followed.
E)  Verifies the accuracy and fairness of financial statements.F) All of the above
G) B) and C)

Question 8

Explain the six areas of organizational control.

Accepted Answer

The six areas of organizational control ...

Question 9

Which of the following is an example of an informational resource control?

Accepted Answer

A)  A personality test
B)  A delivery-tracking system
C)  A debt-repayment schedule
D)  A leadership survey
E)  A competition analysisF) C) and D)
G) None of the above

Question 10

Employees frustrated by too much control in the workplace may turn to sabotage of the control process.

Accepted Answer

A) True 
 B)False

Question 11

TQM is defined as a comprehensive approach dedicated to continuous

Accepted Answer

A)  measurement of quantifiable goals and quick corrections.
B)  quality improvement, training, and customer satisfaction.
C)  product innovation and organizational learning, over fast cycles.
D)  customer input into management strategy and decision making.
E)  focus on components of service success: tangibles, questions, and margins.F) All of the above
G) A) and B)

Question 12

Before the fall term began, professors at Ridgeview College were required to fill out many forms, ranging from performance objectives to lists of summer contacts with prospective students.Many professors complained that they would rather spend the time getting ready for their courses.This is an example of which barrier to successful control?

Accepted Answer

A)  Overemphasis on one instead of multiple approaches.
B)  Overemphasis on paperwork.
C)  Overemphasis on means instead of ends.
D)  Too much control.
E)  Too much flexibility.F) A) and E)
G) C) and E)

Question 13

What is control, what is its purpose, and why do organizations need it?

Accepted Answer

Control is making something happen the w...

Question 14

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Accepted Answer

A)  strategic
B)  functional
C)  tactical
D)  operational
E)  managerialF) B) and E)
G) A) and E)

Question 15

Managers can increase overall productivity by

Accepted Answer

A)  decreasing efficiency of capital.
B)  increasing energy.
C)  increasing the efficiency of materials.
D)  decreasing the efficiency of labor.
E)  decreasing outputs.F) A) and B)
G) A) and C)

Question 16

Current assets, fixed assets, and liabilities are all part of an organization's

Accepted Answer

A)  capital expenditures budget.
B)  balance sheet.
C)  income statement.
D)  expense budget.
E)  cash flow statement.F) None of the above
G) B) and D)

Question 17

Eileen manages employees at Maui Tours and Lodging.She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only.This problem is typical of ______ control.

Accepted Answer

A)  clan
B)  market
C)  decentralized
D)  bureaucratic
E)  functionalF) A) and E)
G) A) and D)

Question 18

Lean Six Sigma focuses on problem solving and performance improvement.

Accepted Answer

A) True 
 B)False

Question 19

Which balanced scorecard perspectives helps top management's judgment to be better linked to measures of employee actions at lower levels?

Accepted Answer

A)  Operational perspective
B)  Financial perspective
C)  Customer perspective
D)  Internal business perspective
E)  Innovation and learning perspectiveF) All of the above
G) B) and D)

Question 20

The control process begins with measuring performance.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Control systems should leave no room for individual judgment.

Correct Answer
verified

Which balanced scorecard perspectives helps top management's judgment to be better linked to measures of employee actions at lower levels?

Correct Answer
verified

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Correct Answer
verified

The purpose of controlling is to make sure that performance meets objectives.

Correct Answer
verified

Current assets, fixed assets, and liabilities are all part of an organization's

Correct Answer
verified

The control process begins with measuring performance.

Correct Answer
verified

What is control, what is its purpose, and why do organizations need it?

Correct Answer
verified
Control is making something happen the w...
View Answer

Managers can increase overall productivity by

Correct Answer
verified

TQM has two core principles:

Correct Answer
verified

TQM is defined as a comprehensive approach dedicated to continuous

Correct Answer
verified

Control systems can help managers anticipate, monitor, and react to environmental changes.

Correct Answer
verified

Correct Answer
verified

Controlling is the only management function that affects productivity.

Correct Answer
verified

Which of the following is an example of an informational resource control?

Correct Answer
verified

Employees frustrated by too much control in the workplace may turn to sabotage of the control process.

Correct Answer
verified

Which of the following is not characteristic of an external audit?

Correct Answer
verified

Correct Answer
verified

Lean Six Sigma focuses on problem solving and performance improvement.

Correct Answer
verified

Tactical control is performed mainly by

Correct Answer
verified

Explain the six areas of organizational control.

Correct Answer
verified
The six areas of organizational control ...
View Answer

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Control systems should leave no room for individual judgment.

Correct AnswerverifiedShow Answer

Which balanced scorecard perspectives helps top management's judgment to be better linked to measures of employee actions at lower levels?

Correct AnswerverifiedShow Answer

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Correct AnswerverifiedShow Answer

The purpose of controlling is to make sure that performance meets objectives.

Correct AnswerverifiedShow Answer

Current assets, fixed assets, and liabilities are all part of an organization's

Correct AnswerverifiedShow Answer

The control process begins with measuring performance.

Correct AnswerverifiedShow Answer

What is control, what is its purpose, and why do organizations need it?

Correct AnswerverifiedControl is making something happen the w...View AnswerShow Answer

Managers can increase overall productivity by

Correct AnswerverifiedShow Answer

TQM has two core principles:

Correct AnswerverifiedShow Answer

TQM is defined as a comprehensive approach dedicated to continuous

Correct AnswerverifiedShow Answer

Control systems can help managers anticipate, monitor, and react to environmental changes.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Controlling is the only management function that affects productivity.

Correct AnswerverifiedShow Answer

Which of the following is an example of an informational resource control?

Correct AnswerverifiedShow Answer

Employees frustrated by too much control in the workplace may turn to sabotage of the control process.

Correct AnswerverifiedShow Answer

Which of the following is not characteristic of an external audit?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Lean Six Sigma focuses on problem solving and performance improvement.

Correct AnswerverifiedShow Answer

Tactical control is performed mainly by

Correct AnswerverifiedShow Answer

Explain the six areas of organizational control.

Correct AnswerverifiedThe six areas of organizational control ...View AnswerShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Control is making something happen the w...
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verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified
The six areas of organizational control ...
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