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Piecemeal productivity improvements can be used by a mature business in need of a turnaround.

A) True
B) False

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In the textbook example of Atlas Door,human talent trained in the new just-in-time systems have little reason to leave the company and therefore this is a sustainable competitive advantage.

A) True
B) False

Correct Answer

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The experience curve is a way of looking at price benefits that come from studying sales figures.

A) True
B) False

Correct Answer

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A business that strives for a low-cost advantage must attain a(n) _______ cost advantage over rivals.


A) relative
B) evolutionary
C) absolute
D) potential

E) None of the above
F) A) and C)

Correct Answer

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An important potential pitfall of an integrated overall cost leadership and differentiation strategy is that firms may fail to implement either one and become stuck in the middle.

A) True
B) False

Correct Answer

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A cost leadership strategy is not susceptible to the risk of reduced flexibility.

A) True
B) False

Correct Answer

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A firm can attain an overall cost leadership position by purchasing media in large blocks and maximizing sales force utilization through territory management.

A) True
B) False

Correct Answer

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Dell lost its competitive advantage starting in 2007 because it


A) did not deliver innovations to respond to changing market demand.
B) developed a highly performant just-in-time delivery system.
C) did not reward its employees.
D) let suppliers have dominant power.

E) A) and B)
F) B) and D)

Correct Answer

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Cheesecake Factory differentiates itself along several different dimensions at once by offering high-quality food,the widest and deepest menu in its class of restaurants,and premium locations.

A) True
B) False

Correct Answer

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In technology intensive industries,the duration of competitive advantages is declining.

A) True
B) False

Correct Answer

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Research shows that which one of the following is not a strategy used by firms engaged in successful turnarounds?


A) asset and cost surgery
B) selective product and market pruning
C) piecemeal productivity improvements
D) global expansion

E) A) and B)
F) A) and C)

Correct Answer

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HSN CEO Mindy Grossman managed a successful turnaround by first engaging with employees.

A) True
B) False

Correct Answer

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The factors that lead to a low-cost position also provide a substantial ____ barriers position with respect to _______ products introduced by new and existing competitors.


A) entry; substitute
B) exit; primary
C) product; substitute
D) entry; primary

E) B) and D)
F) A) and C)

Correct Answer

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A firm striving for cost leadership will typically spend relatively more on product-related research and development than on process-related research and development.

A) True
B) False

Correct Answer

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Mass customization enables manufacturers to be more responsive to customer demands for high quality products.

A) True
B) False

Correct Answer

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Piecemeal productivity improvements during a turnaround typically do not involve


A) business process reengineering.
B) increased capacity utilization.
C) benchmarking.
D) expansion of company product market scope.

E) A) and D)
F) B) and C)

Correct Answer

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Corporations increasingly collect and analyze data on their customers.This is known as


A) profit analysis.
B) big data.
C) cost reduction.
D) automated analysis.

E) A) and D)
F) All of the above

Correct Answer

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In the __________ stage of the industry life cycle,there are few segments,the emphasis on process design is low,and the major functional areas of concern are general management and finance.


A) introduction
B) growth
C) decline
D) maturity

E) None of the above
F) All of the above

Correct Answer

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A firm following a focus strategy must focus on


A) governmental regulations.
B) a market segment or group of segments.
C) rising cost of inputs.
D) avoiding entering international markets.

E) C) and D)
F) B) and D)

Correct Answer

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Many companies have a tight integration among their value-creating activities and have implemented just-in-time manufacturing.The textbook example of Atlas Door suggests that this is a competitive advantage,but it is easily imitated and therefore may not be sustainable in the long run.

A) True
B) False

Correct Answer

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