Question 1

National productivity is determined by averaging the productivity measures of various companies or industries.

Accepted Answer

A) True 
 B)False

Question 2

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Accepted Answer

A)   Sustainability; Flexibility; Efficiency; Technology
B)   Customers; Financial; Internal Business Processes; Learning and Growth
C)   Customization; Standardization; Efficiency; Effectiveness
D)   The Environment; The Community; Suppliers; Other Stakeholders
E)   Strategy; Tactics; Productivity; ProfitabilityF) A) and D)
G) A) and C)

Question 3

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Accepted Answer

A) True 
 B)False

Question 4

Where a firm locates would typically not affect that firm's:

Accepted Answer

A)   costs.
B)   convenience for customers.
C)   delivery times.
D)   strategy.
E)   transportation costs.F) All of the above
G) A) and E)

Question 5

The external elements of SWOT analysis are:

Accepted Answer

A)   strengths and weaknesses.
B)   strengths and threats.
C)   opportunities and threats.
D)   weaknesses and opportunities.
E)   strengths and opportunities.F) A) and B)
G) A) and C)

Question 6

Scheduling personnel is an example of an operations management:

Accepted Answer

A)   mission implementation.
B)   operational decision.
C)   organizational strategy.
D)   functional strategy.
E)   tactical decision.F) A) and E)
G) B) and E)

Question 7

Strategy includes both organizational and functional strategies.

Accepted Answer

A) True 
 B)False

Question 8

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Accepted Answer

A)   tactical implications; strategic
B)   strategic implications; tactical
C)   order winners; order qualifiers
D)   profitability factors; productivity factors
E)   order qualifiers; order winnersF) A) and B)
G) A) and C)

Question 9

Competitiveness relates to the profitability of an organization in the marketplace.

Accepted Answer

A) True 
 B)False

Question 10

Outsourcing tends to improve quality but at the cost of lowered productivity.

Accepted Answer

A) True 
 B)False

Question 11

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Accepted Answer

A)   90 chairs/worker/day
B)   20 chairs/worker/day
C)   15 chairs/worker/day
D)   75 chairs/worker/day
E)   60 chairs/worker/dayF) C) and E)
G) B) and D)

Question 12

Which of the following is least likely to affect the cost an organization incurs in producing its products or services?

Accepted Answer

A)   price
B)   productivity
C)   location
D)   quality
E)   inventory managementF) A) and E)
G) C) and D)

Exam 2: Competitiveness, Strategy, and Productivity

Which of the following is least likely to affect the cost an organization incurs in producing its products or services?

Correct Answer
verified

Strategy includes both organizational and functional strategies.

Correct Answer
verified

Where a firm locates would typically not affect that firm's:

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

The external elements of SWOT analysis are:

Correct Answer
verified

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Correct Answer
verified

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Correct Answer
verified

National productivity is determined by averaging the productivity measures of various companies or industries.

Correct Answer
verified

Scheduling personnel is an example of an operations management:

Correct Answer
verified

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct Answer
verified

Competitiveness relates to the profitability of an organization in the marketplace.

Correct Answer
verified

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Correct Answer
verified

Exam 2: Competitiveness, Strategy, and Productivity

Which of the following is least likely to affect the cost an organization incurs in producing its products or services?

Correct AnswerverifiedShow Answer

Strategy includes both organizational and functional strategies.

Correct AnswerverifiedShow Answer

Where a firm locates would typically not affect that firm's:

Correct AnswerverifiedShow Answer

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Correct AnswerverifiedShow Answer

The external elements of SWOT analysis are:

Correct AnswerverifiedShow Answer

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

Correct AnswerverifiedShow Answer

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Correct AnswerverifiedShow Answer

National productivity is determined by averaging the productivity measures of various companies or industries.

Correct AnswerverifiedShow Answer

Scheduling personnel is an example of an operations management:

Correct AnswerverifiedShow Answer

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct AnswerverifiedShow Answer

Competitiveness relates to the profitability of an organization in the marketplace.

Correct AnswerverifiedShow Answer

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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