Question 1

Which of the following is an example of a norm rather than a rule?

Accepted Answer

A)  a general mandatory guideline asking all employees to leave their work machines in good order
B)  a specific mandatory guideline asking employees to oil machine parts labeled A and B; and replace C and D
C)  an informal code of conduct recommending that employees help each other if time permits
D)  a recommendation by the HR department that employees wear formal clothes during the week
E)  a suggestion by the technical department that all work-related files are saved in a common locationF) C) and D)
G) A) and D)

Question 2

Max Weber developed the:

Accepted Answer

A)  principles of scientific management.
B)  principles of bureaucracy.
C)  Theory X and Theory Y assumptions.
D)  principles of management.
E)  contingency theory.F) A) and E)
G) A) and B)

Question 3

_____ refers to the chain of command extending from the top to the bottom of an organization

Accepted Answer

A)  Line of authority
B)  Division of labor
C)  Unity of direction
D)  Unity of command
E)  CentralizationF) A) and B)
G) C) and E)

Question 4

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is true of an open system?

Accepted Answer

A)  It is more likely to experience entropy than is a closed system.
B)  It uses resources from the external environment for internal processes, but does not return anything to the external environment.
C)  The input, process, and output stages in the production process are performed in the external environment.
D)  It is a self-contained system that is not affected by changes in its environment.
E)  It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.F) A) and E)
G) B) and C)

Question 6

According to Henri Fayol, esprit de corps refers to

Accepted Answer

A)  the ability to act on one's own without direction from a superior.
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
C)  the justice, impartiality, and fairness to which all organizational members are entitled.
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities.
E)  obedience, energy, application, and other outward marks of respect for a superior's authority.F) B) and D)
G) A) and B)

Question 7

The line of authority in an organization is

Accepted Answer

A)  the concentration of authority at the top of the managerial hierarchy.
B)  the singleness of purpose that makes possible the creation of one plan of action.
C)  the chain of command extending from the top to the bottom of an organization.
D)  the shared feelings of comradeship, enthusiasm, and devotion to a common cause.
E)  a reporting relationship in which an employee receives orders from only one superior.F) B) and E)
G) A) and C)

Question 8

Fayol's principle of initiative suggests that

Accepted Answer

A)  managers must act fairly and equitably.
B)  managers should encourage employees to act on their own without direction from a supervisor.
C)  managers should ensure that the tasks and roles of each employee require innovation and creativity.
D)  organizations provide employees with career opportunities that satisfy their needs.
E)  managers should use rewards to motivate the behavior of employees.F) A) and D)
G) B) and E)

Question 9

Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

Accepted Answer

A) True 
 B)False

Question 10

Explain how the different types of organizational structures that Burns and Stalker proposed rest on Theory X or Theory Y assumptions.

Accepted Answer

The types of structures that Burns and S...

Question 11

Job specialization refers the process by which

Accepted Answer

A)  each position's formal authority in an organizational hierarchy is established.
B)  division of labor occurs as different workers gain expertise in tasks.
C)  subordinates receive orders and report to only one superior.
D)  members of different departments work together in cross-departmental teams to accomplish projects.
E)  employees explore new ways to improve how tasks are performed.F) B) and D)
G) A) and B)

Question 12

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A)  Esprit de corps
B)  Bureaucracy
C)  Open system
D)  Synergy
E)  EntropyF) A) and D)
G) A) and C)

Question 13

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

Accepted Answer

A)  Job specialization
B)  Division of labor
C)  Unity of direction
D)  Job rotation
E)  CentralizationF) A) and C)
G) B) and E)

Question 14

Managers who accept the assumptions of Theory X

Accepted Answer

A)  create a work setting that encourages commitment to organization goals.
B)  counteract workers' natural tendencies to avoid work.
C)  focus on giving employees opportunities to exercise initiative.
D)  provide opportunities for workers to be imaginative.
E)  view workers as motivated and capable of exercising self-control.F) None of the above
G) B) and C)

Question 15

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Accepted Answer

A)  a person performing above the work-group performance norm
B)  a person performing below the work-group performance norm
C)  a person performing at the pace the manager requests
D)  a person performing below the company performance standard
E)  a person performing at a pace he feels matches his payF) A) and B)
G) C) and E)

Question 16

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Accepted Answer

A)  Equity theory
B)  Contingency theory
C)  Theory X
D)  Theory Y
E)  Behavioral management theoryF) C) and E)
G) A) and C)

Question 17

Explain how and why managers control the organization's relationship with its external environment.

Accepted Answer

The managers draw from and interact with...

Question 18

Which of the following best defines synergy?

Accepted Answer

A)  the tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate
B)  a system that is self-contained and thus not affected by changes occurring in its external environment
C)  the performance gains that result when individuals and departments work together
D)  the set of forces and conditions that operate beyond an organization's boundaries
E)  an approach to management that uses rigorous quantitative techniquesF) A) and B)
G) B) and D)

Question 19

According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an example of a rule?

Accepted Answer

A)  a general mandatory guideline asking all employees to leave their work machines in good order
B)  a statement issued by the company specifying the sales projection for the next fiscal year
C)  an informal code of conduct recommending that employees help each other if time permits
D)  a recommendation by the HR department that employees wear formal clothes during the week
E)  a suggestion by the technical department to save all work-related files on D driveF) A) and B)
G) A) and C)

Exam 2: The Evolution of Management

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

Correct AnswerverifiedShow Answer

Which of the following is an example of a norm rather than a rule?

Correct AnswerverifiedShow Answer

Explain how the different types of organizational structures that Burns and Stalker proposed rest on Theory X or Theory Y assumptions.

Correct AnswerverifiedThe types of structures that Burns and S...View AnswerShow Answer

Managers who accept the assumptions of Theory X

Correct AnswerverifiedShow Answer

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Correct AnswerverifiedShow Answer

Which of the following best defines synergy?

Correct AnswerverifiedShow Answer

_____ refers to the chain of command extending from the top to the bottom of an organization

Correct AnswerverifiedShow Answer

Which of the following is true of an open system?

Correct AnswerverifiedShow Answer

Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

Correct AnswerverifiedShow Answer

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Correct AnswerverifiedShow Answer

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Correct AnswerverifiedShow Answer

Explain how and why managers control the organization's relationship with its external environment.

Correct AnswerverifiedThe managers draw from and interact with...View AnswerShow Answer

The line of authority in an organization is

Correct AnswerverifiedShow Answer

According to Henri Fayol, esprit de corps refers to

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Max Weber developed the:

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Job specialization refers the process by which

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Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

Correct AnswerverifiedShow Answer

Which of the following is an example of a rule?

Correct AnswerverifiedShow Answer

Fayol's principle of initiative suggests that

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According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

Correct AnswerverifiedShow Answer

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The types of structures that Burns and S...
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The managers draw from and interact with...
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