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Exam 21: B: Extension: A Business Process

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Question 1

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Business process reengineering integrates all of an organization's business process to make individual processes more efficient.

A) True
B) False

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Question 2

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What is a business process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order
B) Rules and policies that result in a product or service that is received by an organization's external customer
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D) An attempt to understand and measure the current process and make performance improvements accordingly

E) A) and D)
F) C) and D)

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Question 3

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What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient.

What is the analysis and redesign of workflow within and between enterprises?

What integrates all of an organization's business process to make individual processes more efficient?

Differentiate between customer facing processes and business facing processes.

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

Which of the following is not one of the three key steps involved in business process improvement?

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

What is the continuous process improvement model?

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.BPR relies on a different school of thought than continuous process improvement.In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

The To-Be process model displays how the process problem will be solved or implemented.To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

Which of the following is not one of the important characteristics of business processes?

Describe business processes and their importance to an organization.

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

The As-Is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.