Question 1

Tacit knowledge is an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) A) and B)
G) B) and C)

Question 2

Traditionally, the HRM department was primarily a(n) _____.

Accepted Answer

A)  proactive agency
B)  finance expert
C)  employer advocate
D)  administrative expert
E)  payroll expertF) D) and E)
G) A) and D)

Question 3

Which of the following statements is true about the Sarbanes-Oxley Act of 2002?

Accepted Answer

A)  In case of noncompliance, it limits charges to heavy fines; it does not include prison terms for executives.
B)  Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.
C)  It imposes no criminal penalty for corporate governing and accounting lapses.
D)  Retaliation against whistle-blowers is not included as a violation under the law.
E)  It was passed in response to illegal and unethical behavior by employees toward the management.F) A) and C)
G) D) and E)

Question 4

Which of the following is one of the four characteristics of an ethical, successful company?

Accepted Answer

A)  The company gets the best deals, even to the detriment of its vendors.
B)  It has a vision that employees may relate to but cannot use in their day-to-day-work.
C)  The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.
D)  It works on the belief that one's own interest comes before considering interest of others.
E)  It allows flexibility of ethical norms when the financial stakes involved are very high.F) A) and B)
G) A) and C)

Question 5

Which of the following is true of how different generations view each other?

Accepted Answer

A)  Millennials may think Generation X managers are good delegators.
B)  Generation X managers may think that Millennials lack self-confidence.
C)  Millennials might believe that baby boomers do not comply with company rules.
D)  Traditionalists may believe that Millennials don't have a strong work ethic.
E)  Baby boomers may consider Millennials to be technologically illiterate.F) B) and E)
G) A) and E)

Question 6

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

Accepted Answer

A) True 
 B)False

Question 7

Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the _____ function.

Accepted Answer

A)  training and development
B)  employee relations
C)  compensation benefits
D)  employee data and information systems
E)  legal complianceF) C) and D)
G) A) and B)

Question 8

Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product?

Accepted Answer

A)  Work design
B)  Performance management
C)  Training
D)  Staffing
E)  CompensationF) None of the above
G) A) and B)

Question 9

Which of the following, if true, would support reshoring as a strategy for a U.S. firm?

Accepted Answer

A)  Decreasing labor costs overseas
B)  Increasing wage costs in the United States
C)  Increasing public support in the United States for offshoring
D)  Increasing transportation costs
E)  Decreasing cost of living overseasF) A) and B)
G) A) and E)

Question 10

According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers?

Accepted Answer

A)  Flexible work schedules
B)  Comfortable working conditions
C)  More autonomy
D)  Employability
E)  Job securityF) A) and B)
G) B) and E)

Question 11

Which of the following acts sets strict rules for businesses especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?

Accepted Answer

A)  Gramm-Leach-Bliley Act
B)  Glass-Steagall Act
C)  Sarbanes-Oxley Act
D)  Dodd-Frank Act
E)  McCarran-Ferguson ActF) A) and D)
G) B) and D)

Question 12

Which of the following arguments states that companies develop reputations on favorability as prospective employers for women and ethnic minorities?

Accepted Answer

A)  System flexibility argument
B)  Marketing argument
C)  Employee attraction argument
D)  Problem-solving argument
E)  Creativity argumentF) B) and D)
G) All of the above

Question 13

Mentoring relationships are an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) B) and E)
G) A) and E)

Question 14

A company competing through sustainability is likely to _____.

Accepted Answer

A)  place increased value on tangible assets
B)  avoid social and environmental responsibilities
C)  emphasize more on productivity than on quality
D)  adapt badly to changes in the labor force
E)  provide high-quality products and servicesF) B) and D)
G) B) and C)

Question 15

Among the functions performed by an HR department, feedback and coaching are categorized under the _____ function.

Accepted Answer

A)  recruitment and selection
B)  compensation and benefits
C)  employee relations
D)  personnel policies
E)  performance managementF) B) and C)
G) A) and C)

Question 16

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Accepted Answer

A)  The Six Sigma process
B)  Total quality management
C)  Quality control
D)  The process decision program
E)  The activity networkF) B) and C)
G) A) and C)

Question 17

The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy.

Accepted Answer

A) True 
 B)False

Question 18

Companies have historically looked at HRM as a means to contribute to profitability and quality.

Accepted Answer

A) True 
 B)False

Question 19

Distribution channels are an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) B) and C)
G) C) and D)

Question 20

Giving employees online access to information about HR issues such as training, benefits, and compensation is called _____.

Accepted Answer

A)  performance management
B)  self-service
C)  employee engagement
D)  talent management
E)  shared serviceF) B) and E)
G) A) and D)

Exam 1: Human Resource Management: Gaining a Competitive Advantage

Which of the following statements is true about the Sarbanes-Oxley Act of 2002?

Correct AnswerverifiedShow Answer

The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy.

Correct AnswerverifiedShow Answer

Among the functions performed by an HR department, feedback and coaching are categorized under the _____ function.

Correct AnswerverifiedShow Answer

Companies have historically looked at HRM as a means to contribute to profitability and quality.

Correct AnswerverifiedShow Answer

Which of the following, if true, would support reshoring as a strategy for a U.S. firm?

Correct AnswerverifiedShow Answer

Which of the following is one of the four characteristics of an ethical, successful company?

Correct AnswerverifiedShow Answer

In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

Correct AnswerverifiedShow Answer

A company competing through sustainability is likely to _____.

Correct AnswerverifiedShow Answer

Giving employees online access to information about HR issues such as training, benefits, and compensation is called _____.

Correct AnswerverifiedShow Answer

Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the _____ function.

Correct AnswerverifiedShow Answer

Mentoring relationships are an example of _____ capital.

Correct AnswerverifiedShow Answer

Which of the following acts sets strict rules for businesses especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?

Correct AnswerverifiedShow Answer

Traditionally, the HRM department was primarily a(n) _____.

Correct AnswerverifiedShow Answer

Which of the following is true of how different generations view each other?

Correct AnswerverifiedShow Answer

Distribution channels are an example of _____ capital.

Correct AnswerverifiedShow Answer

Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product?

Correct AnswerverifiedShow Answer

Tacit knowledge is an example of _____ capital.

Correct AnswerverifiedShow Answer

Which of the following arguments states that companies develop reputations on favorability as prospective employers for women and ethnic minorities?

Correct AnswerverifiedShow Answer

According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers?

Correct AnswerverifiedShow Answer

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Correct AnswerverifiedShow Answer

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