Question 1

Metrics are temporary activities a company undertakes to create a unique product,service,or result.

Accepted Answer

A) True 
 B)False

Question 2

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Accepted Answer

A)   Develop core business activities required to run the day-to-day operations
B)   Control core business activities required to run the day-to-day operations
C)   Maintain core business activities required to run the day-to-day operations
D)   All of these choicesE) A) and D)
F) A) and B)

Question 3

Which of the below represents the four main steps in the business process reengineering?

Accepted Answer

A)   Set project problem,study competition,create new products,and implement solution
B)   Set project scope,study competition,create new products,and implement solution
C)   Set project scope,study competition,create new processes,and implement solution
D)   Study competition,set project scope,create new processes,and implement solutionsE) A) and C)
F) A) and D)

Question 4

Which of the below examples indicates when the time is right to initiate a business process change?

Accepted Answer

A)   The market being served makes a distinctive shift.
B)   The company is below industry benchmarks on its core processes.
C)   The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage.
D)   All of these choicesE) None of the above
F) A) and C)

Question 5

Operational decisions are considered structured decisions.

Accepted Answer

A) True 
 B)False

Question 6

When evaluating the six-step decision making process,what occurs during the solution selection step?

Accepted Answer

A)   The process will begin again if the decisions made were incorrect
B)   Definition of the problem as clearly and precisely as possible
C)   Details of every solution possible including ideas that seem far fetched
D)   The solution that best solves the problem is selectedE) C) and D)
F) A) and B)

Question 7

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

Accepted Answer

A)   Calculate the highest potential profits
B)   Calculate employee benefit payments
C)   Use this as an extension for a digital dashboard
D)   Create production schedulesE) A) and B)
F) B) and C)

Question 8

What encompasses all the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational or structured decisions?

Accepted Answer

A)   OLTP
B)   OLAP
C)   Analytical information
D)   Transactional informationE) B) and D)
F) C) and D)

Question 9

Which of the following is considered a managerial decision or semi-structured decision?

Accepted Answer

A)   Determining how many employees are out sick
B)   Determining the impact of last month's marketing campaign
C)   Investigating why payroll is having problems running
D)   Tracking how much inventory is in the warehouseE) A) and D)
F) A) and B)

Question 10

What is the manipulation of information to create business intelligence in support of strategic decision making?

Accepted Answer

A)   OLTP
B)   OLAP
C)   TPS
D)   DSSE) B) and C)
F) A) and C)

Question 11

Examples of dynamic processes include running payroll,calculating taxes,and creating financial statements.

Accepted Answer

A) True 
 B)False

Question 12

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness,while reducing head count which in turn reduces the overall operational _____________.

Accepted Answer

A)   costs
B)   systems
C)   revenues
D)   intelligenceE) A) and B)
F) A) and C)

Question 13

Mutation is a mathematical method of handling imprecise or subjective information.

Accepted Answer

A) True 
 B)False

Question 14

Automating a business process that contains _______ or ____________ will magnify or amplify these problems if they are not corrected first.

Accepted Answer

A)   bottlenecks; regulations
B)   redundancies; regulations
C)   bottlenecks; redundancies
D)   redundancies; swim lanesE) None of the above
F) A) and D)

Question 15

What is anything that happens during the course of a business process?

Accepted Answer

A)   BPMN event
B)   BPMN activity
C)   BPMN flow
D)   BPMN gatewayE) B) and C)
F) C) and D)

Question 16

When evaluating the six-step decision making process,what occurs during the solution implementation step?

Accepted Answer

A)   The process will begin again if the decisions made were incorrect
B)   Definition of the problem as clearly and precisely as possible
C)   Details of every solution possible including ideas that seem far fetched
D)   The solution that best solves the problem is selectedE) A) and C)
F) None of the above

Question 17

A manager that must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Accepted Answer

A)   Managers need to analyze large amounts of information
B)   Managers must make decisions quickly
C)   Managers must apply sophisticated analysis techniques,such as Porter's strategies or forecasting,to make strategic decisions
D)   All of these choicesE) All of the above
F) A) and B)

Question 18

Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements-for example,a cell phone vibrating in your pocket.

Accepted Answer

A) True 
 B)False

Question 19

What is the primary goal of the As-Is process model?

Accepted Answer

A)   To outline the process elements for the To-Be process
B)   To create process choices for the As-Is process
C)   To simplify,eliminate,and improve the To-Be process
D)   To analyze the To-Be process elementsE) A) and D)
F) B) and C)

Question 20

Streamlining information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performing of daily operational or structured decisions.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions Processes: Value Driven Business

A manager that must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Correct AnswerverifiedShow Answer

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

Correct AnswerverifiedShow Answer

Examples of dynamic processes include running payroll,calculating taxes,and creating financial statements.

Correct AnswerverifiedShow Answer

Streamlining information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performing of daily operational or structured decisions.

Correct AnswerverifiedShow Answer

Which of the below represents the four main steps in the business process reengineering?

Correct AnswerverifiedShow Answer

Which of the below examples indicates when the time is right to initiate a business process change?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process,what occurs during the solution implementation step?

Correct AnswerverifiedShow Answer

What encompasses all the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational or structured decisions?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process,what occurs during the solution selection step?

Correct AnswerverifiedShow Answer

Mutation is a mathematical method of handling imprecise or subjective information.

Correct AnswerverifiedShow Answer

Transaction processing systems are primarily used to automate business processes.Automation increases efficiency and effectiveness,while reducing head count which in turn reduces the overall operational _____________.

Correct AnswerverifiedShow Answer

What is the primary goal of the As-Is process model?

Correct AnswerverifiedShow Answer

Metrics are temporary activities a company undertakes to create a unique product,service,or result.

Correct AnswerverifiedShow Answer

Operational decisions are considered structured decisions.

Correct AnswerverifiedShow Answer

What is the manipulation of information to create business intelligence in support of strategic decision making?

Correct AnswerverifiedShow Answer

Automating a business process that contains _______ or ____________ will magnify or amplify these problems if they are not corrected first.

Correct AnswerverifiedShow Answer

What is anything that happens during the course of a business process?

Correct AnswerverifiedShow Answer

Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements-for example,a cell phone vibrating in your pocket.

Correct AnswerverifiedShow Answer

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Correct AnswerverifiedShow Answer

Which of the following is considered a managerial decision or semi-structured decision?

Correct AnswerverifiedShow Answer

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Automating a business process that contains _ or ______ will magnify or amplify these problems if they are not corrected first.

Correct Answer
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