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Exam 11: Conflict and Negotiation in the Workplace

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Question 61

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List the various structural approaches to conflict management.

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The main structural approaches to confli...

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Question 62

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When negotiators get closer to their time deadline, they become less committed to resolving the conflict.

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Question 63

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Constructive conflict tests the logic of arguments and encourages participants to re-examine their basic assumptions.

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Charlotte International Employees at Charlotte International have been frustrated with the management on just about everything.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems.Both sides have decided to seek third-party dispute resolution.Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.Management at Charlotte International appears to prefer which of the following types of third-party intervention?

For everyday disputes between two employees, managers should use _____ as a third-party intervention.

You have resolved a conflict with another department by offsetting your losses by equally valued gains.Which of the following conflict handling styles is used here?

Distinguish between constructive conflicts and relationship conflicts.

It is easier to negotiate on your own turf.Therefore, many negotiators agree to meet in neutral territory.

Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have unique backgrounds, experiences, and training.The most apparent source of conflict here is:

Describe the different third-party conflict resolution interventions.Which of these interventions is most appropriate in organizations? Why?

Direct communication minimizes conflict by:

Conflict perceptions and emotions produce manifest conflict-the decisions and behaviors of one party toward the other.

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

XYZ Company As a manager for XYZ Company, you are assigned to resolve a conflict between two departments of your organization, Department A and Department B.Both parties have equal power.Both the parties are under time pressure to resolve the conflict.You also realize that the parties lack trust/openness for problem solving. If instead of equal power, the Department A had considerably more power than Department B, what would Department B's best conflict resolution style be?

Which of the following is a third-party conflict resolution strategy with low process control and high decision control?

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Creating common experiences for all employees would help organizations reduce organizational conflicts.