Question 1

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Accepted Answer

A) True 
 B)False

Question 2

Telecommuters are:

Accepted Answer

A)   people who are employed by an organization but are permanently placed in a client location.
B)   people who are employed by an organization but work out of offices in their own homes.
C)   people who are employed by one organization but work for another client organization.
D)   people who are always on the move, traveling back and forth to the office, attending one client meeting after another.
E)   people who are self-employed.F) C) and E)
G) A) and B)

Question 3

Which of the following is true of impersonal written communication?

Accepted Answer

A)   It is highest in information richness.
B)   It is addressed to particular receivers.
C)   It does not allow documentation of the messages exchanged.
D)   It generally does not result in feedback.
E)   It cannot be retrieved electronically.F) A) and B)
G) B) and D)

Question 4

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Accepted Answer

A)   Prerogative management
B)   Management by objectives
C)   Management by accounting
D)   Management by job enrichment
E)   Management by wandering aroundF) A) and B)
G) A) and C)

Question 5

How can managers become better listeners?

Accepted Answer

not answered
Explanation:Managers (and a...

Question 6

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Accepted Answer

A) True 
 B)False

Question 7

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.

Accepted Answer

A)   nominal information
B)   information richness
C)   information inadequacy
D)   information overload
E)   information distortionF) C) and D)
G) All of the above

Question 8

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Accepted Answer

A)   management by exception
B)   management by objectives
C)   micromanagement
D)   macromanagement
E)   management by wandering aroundF) A) and B)
G) All of the above

Question 9

In a chain network, members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 10

An internal, company-wide system of computer networks is called a(n)  _____.

Accepted Answer

A)   Internet
B)   intranet
C)   grapevine
D)   all-channel network
E)   matrix networkF) B) and E)
G) A) and E)

Question 11

In which of the following communication networks do group members communicate with every other group member?

Accepted Answer

A)   Circle network
B)   Wheel network
C)   All-channel network
D)   Cubic network
E)   Chain networkF) A) and B)
G) A) and C)

Question 12

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Accepted Answer

A)   Information enrichment
B)   Noise
C)   Information overload
D)   Information distortion
E)   Information collaborationF) A) and B)
G) B) and D)

Question 13

Managers should make people change their linguistic styles to match the organization's culture.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following communication networks is often found in command groups with pooled task interdependence?

Accepted Answer

A)   Circle network
B)   All-channel network
C)   Chain network
D)   Wheel network
E)   Cubic networkF) A) and D)
G) D) and E)

Question 15

Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This characteristic way of speaking is known as _____.

Accepted Answer

A)   information distortion
B)   linguistic style
C)   filtering
D)   vocal pitch
E)   information richnessF) A) and B)
G) B) and C)

Question 16

Groupware is a company-wide system of computer networks.

Accepted Answer

A) True 
 B)False

Question 17

The ways in which men communicate emphasize _____.

Accepted Answer

A)   similarities
B)   status differences
C)   comradeship
D)   team spirit
E)   companionshipF) A) and C)
G) A) and B)

Question 18

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Accepted Answer

A)   Code
B)   Grapevine
C)   Rumor
D)   Groupware
E)   JargonF) A) and E)
G) A) and B)

Question 19

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Accepted Answer

A)   jargon
B)   rumor
C)   noise
D)   information enrichment
E)   biasF) B) and E)
G) A) and B)

Question 20

How can managers be effective as senders of messages?

Accepted Answer

not answered
Explanation:Managers can be...

Exam 16: Promoting Effective Communication

How can managers be effective as senders of messages?

Correct Answerverifiednot answeredExplanation:Managers can be...View AnswerShow Answer

An internal, company-wide system of computer networks is called a(n) _____.

Correct AnswerverifiedShow Answer

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Correct AnswerverifiedShow Answer

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Correct AnswerverifiedShow Answer

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Correct AnswerverifiedShow Answer

In a chain network, members communicate with one another in a predetermined sequence.

Correct AnswerverifiedShow Answer

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.

Correct AnswerverifiedShow Answer

Telecommuters are:

Correct AnswerverifiedShow Answer

The ways in which men communicate emphasize _____.

Correct AnswerverifiedShow Answer

In which of the following communication networks do group members communicate with every other group member?

Correct AnswerverifiedShow Answer

Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This characteristic way of speaking is known as _____.

Correct AnswerverifiedShow Answer

Managers should make people change their linguistic styles to match the organization's culture.

Correct AnswerverifiedShow Answer

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Correct AnswerverifiedShow Answer

Which of the following communication networks is often found in command groups with pooled task interdependence?

Correct AnswerverifiedShow Answer

Which of the following is true of impersonal written communication?

Correct AnswerverifiedShow Answer

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Correct AnswerverifiedShow Answer

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Correct AnswerverifiedShow Answer

Groupware is a company-wide system of computer networks.

Correct AnswerverifiedShow Answer

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Correct AnswerverifiedShow Answer

How can managers become better listeners?

Correct Answerverifiednot answeredExplanation:Managers (and a...View AnswerShow Answer

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Explanation:Managers can be...
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Explanation:Managers (and a...
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