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Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

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Question 41

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The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company's best interests.

A) employee relations model
B) focused decision-making model
C) interpersonal-decision agenda
D) solutions agenda
E) rational decision-making model

F) A) and B)
G) C) and D)

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Question 42

Multiple Choice

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A person's ________ reflects the combination of how he or she perceives and responds to information.

A) location on the introvert/extrovert scale
B) decision-making style
C) time orientation
D) Big Data perception
E) ambiguity index

F) A) and B)
G) A) and D)

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Question 43

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Nathan, a restaurant manager, has to make a decision about firing a server who has had customer service issues. Discuss how Nathan can use the steps of rational decision making to address the issue. Be sure to specifically outline how you would implement the solution.

Raquel, the HR manager of a large manufacturing company, is considering if she should appoint a group to improve on the company's present diversity plan. The goal is to increase the diversity of the company's workforce. Discuss the advantages and disadvantages of using group decision making in this situation.

How does the text suggest prioritizing your decisions?

The advantages of ________ are having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, and having a deeper commitment to the decision.

The rational model of decision making is also called the ________ model.

In regard to decision making, which of the following statements reflects what research has found?

List four of the hindrances to perfectly rational decision making, and describe how each might apply to a manager who is trying to decide whether to start sourcing some of its products from overseas markets.

Party Supply uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Party Supply is using

________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes.

Micah was talking with Aaron, his assistant manager, saying, "When I make a decision on which employees will do a project, I use three simple factors. I consider their attitude, knowledge, and how hard they work." Micah uses ________ when making a decision.

Grace is the owner of a local trinket shop. A successful global candle company approached her about selling its products in her shop. Grace knows this product and company can help her exceed her existing goals. Selling candles is a(n) ________ for Grace.

________ is a data-mining technique used to predict future behavior and anticipate the consequences of change.

The Me Too Movement, a recent movement against sexual harassment and sexual assault, and others have seen many top CEOs and celebrities lose their jobs. Discuss why CEOs and other highly visible individuals are more likely to be ousted for ethical violations, or in this case sexual misconduct violations.

Which of the following is NOT a guideline that can lead to effective brainstorming?

If a decision doesn't turn out as well as you'd hoped,

A decision tree, which is the hierarchy or chain of command used by many organizations when discussing alternatives, must be followed when getting decisions approved.

Bradley was recently promoted to the production manager of a busy shoe factory. He was chosen because prior to his promotion he had proven himself to be very efficient, and as a department manager he had a logical and practical approach to solving problems. Bradley has a reputation for being decisive and getting things done. Most of the factory's employees like Bradley, but they feel he exercises too much control over them. Bradley has a(n) ________ style.

In the third step of rational decision making (evaluating alternatives and selecting a solution) , a manager needs to evaluate each alternative not only according to cost and quality but also according to which of the following questions?