Question 1

Which of these behaviors BEST indicates good organizational citizenship?

Accepted Answer

A)   Being willing to help new employees
B)   Asking for a pay raise
C)   Meeting job performance standards
D)   Keeping regular hours
E)   Using office supplies for business useF) None of the above
G) All of the above

Question 2

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Accepted Answer

A)   Equity theory
B)   Hierarchy of needs
C)   Expectancy theory
D)   Goal-setting theory
E)   X and Y theoryF) C) and D)
G) A) and B)

Question 3

What is MOST useful about Theory X and Theory Y?

Accepted Answer

A)   They shed light on managers' attitudes toward employees.
B)   They provide a useful blueprint for taking action.
C)   They help managers better understand employees.
D)   They accurately depict the attitude of employees at work.
E)   They support management decisions and plans.F) C) and E)
G) A) and B)

Question 4

Which motivational theory focuses on social comparisons as a motivator?

Accepted Answer

A)   Equity theory
B)   Expectancy theory
C)   Power theory
D)   Hygiene factors
E)   Herzberg's two-factor theoryF) B) and D)
G) A) and D)

Question 5

Which of the following indicates that an employee will work towards their goals if they believe they have a reasonable opportunity to achieve those goals?

Accepted Answer

A)   Equity theory
B)   Expectancy theory
C)   Maslow's hierarchy of needs
D)   Hygiene factors
E)   Herzberg's two-factor theoryF) C) and D)
G) A) and E)

Question 6

How are equity theory and the psychological contract connected?

Accepted Answer

In both situations,employees compare a r...

Question 7

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

Accepted Answer

A) True 
 B)False

Question 8

In what three ways is job redesign typically implemented?

Accepted Answer

Job redesign is usually implemented thro...

Question 9

What is the term that reflects the extent of one's self awareness and ability to manage emotions?

Accepted Answer

A)   Emotional intelligence
B)   Personality
C)   Introversion
D)   Openness
E)   EmotionalityF) A) and E)
G) B) and E)

Question 10

In what way does absenteeism result in a direct cost to a business?

Accepted Answer

A)   Additional training must be provided to coworkers.
B)   Turnover among high quality employees increases.
C)   Burnout and psychological distress increases for those who are on the job.
D)   There is confusion about authority roles within the organization.
E)   A substitute must do the work of the missing employee.F) A) and C)
G) A) and B)

Question 11

Discuss the potential benefits to the employer from a flextime program.

Accepted Answer

Employers implementing flextime programs...

Question 12

According to many experts,motivational impact is the biggest advantage of MBO.

Accepted Answer

A) True 
 B)False

Question 13

According to research,emotional intelligence cannot be developed or learned.

Accepted Answer

A) True 
 B)False

Question 14

A manager wants to motivate the maintenance staff to be more productive.She starts by providing training and assures employees that high productivity will be rewarded.Employees are asked to identify the rewards that would mean the most to them.The manager likely subscribes to which theory of motivation?

Accepted Answer

A)   Equity
B)   Expectancy
C)   Two-factor
D)   Hierarchy of needs
E)   ProductivityF) A) and B)
G) All of the above

Question 15

The most productive employee in the department doesn't apply for a job opening they are well suited for,in spite of an excellent record and the pay and prestige associated with the new job.The employee believes that the job will go to someone who has more seniority.Based on expectancy theory,which would explain why the employee doesn't apply for the job?

Accepted Answer

A)   The effort-performance issue
B)   The equity theory issue
C)   The performance-reward issue
D)   Personal goals
E)   Family demandsF) B) and C)
G) A) and B)

Question 16

According to McGregor,what motivational theory beliefs will result in managers most likely to have satisfied and motivated employees?

Accepted Answer

A)   Hierarchy of human needs
B)   Theory X
C)   Theory Y
D)   Two factor theory
E)   Expectancy theoryF) B) and C)
G) A) and B)

Question 17

The use of teams can increase motivation and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 18

Which of these "big five" personality traits is an indication of how open or rigid a person is in terms of his or her beliefs?

Accepted Answer

A)   Openness
B)   Extraversion
C)   Emotionality
D)   Conscientiousness
E)   AgreeablenessF) A) and C)
G) C) and D)

Question 19

What is the term for behavior that is related to doing a certain job?

Accepted Answer

A)   Performance behavior
B)   Interpersonal behavior
C)   Disruptive behavior
D)   Potential behavior
E)   Assertive behaviorF) A) and E)
G) C) and D)

Question 20

Which of the following best represent the personality attributes of someone who is considered to be an extrovert?

Accepted Answer

A)   Forgiving, understanding, and good natured
B)   Organized, systematics, and self-disciplined
C)   Calm, resilient, and secure
D)   Sociable, assertive, and open to new relationships
E)   Curious, willing to listen to new ideas, and willing to change their own beliefsF) C) and E)
G) A) and D)

Exam 8: Employee Behavior and Motivation

What is the term for behavior that is related to doing a certain job?

Correct Answer
verified

Which of these behaviors BEST indicates good organizational citizenship?

Correct Answer
verified

In what way does absenteeism result in a direct cost to a business?

Correct Answer
verified

In what three ways is job redesign typically implemented?

Correct Answer
verified
Job redesign is usually implemented thro...
View Answer

Which of the following indicates that an employee will work towards their goals if they believe they have a reasonable opportunity to achieve those goals?

Correct Answer
verified

Correct Answer
verified

According to research,emotional intelligence cannot be developed or learned.

Correct Answer
verified

According to many experts,motivational impact is the biggest advantage of MBO.

Correct Answer
verified

How are equity theory and the psychological contract connected?

Correct Answer
verified
In both situations,employees compare a r...
View Answer

Which motivational theory focuses on social comparisons as a motivator?

Correct Answer
verified

According to McGregor,what motivational theory beliefs will result in managers most likely to have satisfied and motivated employees?

Correct Answer
verified

What is MOST useful about Theory X and Theory Y?

Correct Answer
verified

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Correct Answer
verified

The use of teams can increase motivation and job satisfaction.

Correct Answer
verified

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

Correct Answer
verified

Which of the following best represent the personality attributes of someone who is considered to be an extrovert?

Correct Answer
verified

Which of these "big five" personality traits is an indication of how open or rigid a person is in terms of his or her beliefs?

Correct Answer
verified

Correct Answer
verified

What is the term that reflects the extent of one's self awareness and ability to manage emotions?

Correct Answer
verified

Discuss the potential benefits to the employer from a flextime program.

Correct Answer
verified
Employers implementing flextime programs...
View Answer

Exam 8: Employee Behavior and Motivation

What is the term for behavior that is related to doing a certain job?

Correct AnswerverifiedShow Answer

Which of these behaviors BEST indicates good organizational citizenship?

Correct AnswerverifiedShow Answer

In what way does absenteeism result in a direct cost to a business?

Correct AnswerverifiedShow Answer

In what three ways is job redesign typically implemented?

Correct AnswerverifiedJob redesign is usually implemented thro...View AnswerShow Answer

Which of the following indicates that an employee will work towards their goals if they believe they have a reasonable opportunity to achieve those goals?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to research,emotional intelligence cannot be developed or learned.

Correct AnswerverifiedShow Answer

According to many experts,motivational impact is the biggest advantage of MBO.

Correct AnswerverifiedShow Answer

How are equity theory and the psychological contract connected?

Correct AnswerverifiedIn both situations,employees compare a r...View AnswerShow Answer

Which motivational theory focuses on social comparisons as a motivator?

Correct AnswerverifiedShow Answer

According to McGregor,what motivational theory beliefs will result in managers most likely to have satisfied and motivated employees?

Correct AnswerverifiedShow Answer

What is MOST useful about Theory X and Theory Y?

Correct AnswerverifiedShow Answer

Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?

Correct AnswerverifiedShow Answer

The use of teams can increase motivation and job satisfaction.

Correct AnswerverifiedShow Answer

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

Correct AnswerverifiedShow Answer

Which of the following best represent the personality attributes of someone who is considered to be an extrovert?

Correct AnswerverifiedShow Answer

Which of these "big five" personality traits is an indication of how open or rigid a person is in terms of his or her beliefs?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is the term that reflects the extent of one's self awareness and ability to manage emotions?

Correct AnswerverifiedShow Answer

Discuss the potential benefits to the employer from a flextime program.

Correct AnswerverifiedEmployers implementing flextime programs...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Job redesign is usually implemented thro...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
In both situations,employees compare a r...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Employers implementing flextime programs...
View Answer