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Chapter One indicates that effective interpersonal communication is strongly linked to good health, social happiness and career success.

A) True
B) False

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Transactional communication may be compared to dancing due to the involvement needed by each partner.

A) True
B) False

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All of the following elements are included in the transactional communication model introduced in Chapter One except


A) ​message.
B) ​environment.
C) ​channel.
D) ​sender.
E) ​noise.

F) C) and D)
G) None of the above

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D

Research has shown that competent communicators achieve effectiveness by​


A) ​using the same types of behavior in a wide variety of situations.
B) ​developing large vocabularies.
C) ​apologizing when they offend others.
D) ​giving lots of feedback.
E) ​adjusting their behaviors to the person and situation.

F) A) and D)
G) C) and E)

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Psychologist Abraham Maslow suggests that the most basic human needs


A) ​are invented by other psychologists.
B) ​must be satisfied before we concern ourselves with other ones.
C) ​are proof that animals ascended from lower animal forms.
D) ​prove the existence of a superior being.
E) ​are generated by others in interpersonal interaction.

F) A) and B)
G) C) and E)

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The only way we learn who we are is through communication.

A) True
B) False

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Communication competence is a trait that people either possess or lack.

A) True
B) False

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Skillful, integrated communicators are characterized by​


A) ​a conscious focus on communicating effectively.
B) ​a greater degree of sociability.
C) communicating competently without needing to think constantly about how to behave.
D) ​exposure to a wide range of communication styles.
E) ​others helping them out

F) B) and D)
G) A) and B)

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In the Looking at Diversity reading in Chapter One, Igor Ristic says that effective intercultural communication


A) ​means understanding which customs are "right" and "wrong."
B) ​is only achieved if one is able to visit at least a dozen different countries.
C) ​is achieved through judging others' behavior by our own cultural standards.
D) ​means making sure to maintain a large space bubble when seated with another person.
E) ​involves being aware of various cultural norms and adapting our communication.​

F) D) and E)
G) B) and E)

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Using the information explained in "Characteristics of Competent Communicators," evaluate your communication competence in the context of one interpersonal relationship in which you are involved.Discuss the range of behaviors in which you engage, your ability to choose the most appropriate behavior, your skill in performing certain behaviors, your perceived levels of cognitive complexity, empathy, and self-monitoring operating in this relationship, and your commitment to the relationship.Be sure to explain this relationally, discussing the behaviors of the other person and describing how you adapt or fail to adapt to them.

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In evaluating my communication competence in the context of an interpersonal relationship, I can see that I engage in a range of behaviors, including active listening, assertiveness, and nonverbal communication. I am able to choose the most appropriate behavior based on the specific situation and the needs of the other person. For example, if my friend is going through a tough time, I am able to show empathy and provide emotional support. On the other hand, if we are discussing a disagreement, I am able to assert my own perspective while still being respectful of their feelings. In terms of my skill in performing certain behaviors, I believe that I am a good listener and am able to effectively express myself. However, I could improve my ability to manage conflict and navigate difficult conversations. I also perceive myself as having a high level of cognitive complexity, as I am able to consider multiple perspectives and understand the complexity of interpersonal dynamics. In terms of empathy, I believe that I am able to understand and share the feelings of my friend, and I am able to demonstrate this through my actions and words. However, I could improve my self-monitoring in this relationship, as there are times when I may not be fully aware of how my behavior is impacting the other person. In this relationship, my friend also exhibits a range of behaviors, including being a good listener and being assertive in expressing their needs. They are also empathetic and understanding. However, there are times when they may struggle with self-monitoring and may not always be aware of how their behavior is impacting me. Overall, I am committed to this relationship and value open and effective communication. I am willing to adapt to the behaviors of my friend and work on improving my own communication skills in order to strengthen our relationship. I believe that by continuing to work on my communication competence, I can contribute to a healthier and more fulfilling relationship with my friend.

We are not communicating when we remain silent.

A) True
B) False

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Strategies you can use to develop a more mindful and competent style of intercultural communication include


A) ​reading.
B) passive observation.
C) ​self-disclosure.
D) talking to experts.
E) ​all of these

F) A) and B)
G) All of the above

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Identify the three different needs that are satisfied through communication.Provide examples for each from your own experience.

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The three different needs that are satis...

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You are worried about how your child is doing at school while your boss is giving the quarterly report.


A) ​external noise
B) environment​
C) ​channel
D) ​decoding
E) ​psychological noise

F) A) and E)
G) B) and C)

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DO NOT USEYou decide to schedule a face-to-face meeting with your professor instead of e-mailing him.


A) ​external noise
B) ​environment
C) ​channel
D) ​decoding
E) ​psychological noise

F) C) and D)
G) B) and C)

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C

Describe an interpersonal communication incident from your experience, identifying at least five elements of the transactional model of communication shown in Looking Out/ Looking In.

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One interpersonal communication incident...

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An older professor who forgets what it was like to be a student when he teaches is an example of how differing environments in the classroom can make understanding difficult.

A) True
B) False

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The ability to speak and listen effectively can mean the difference between succeeding and failing in a job.

A) True
B) False

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Using your own experiences as examples, explain the difference between interpersonal communication and impersonal communication.

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Interpersonal communication involves dir...

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The transactional model of communication suggests that communicators usually send and receive messages simultaneously.

A) True
B) False

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