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Exam 10: Motivating and Satisfying Employees

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Question 81

Multiple Choice

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Two or more workers functioning together to achieve a common goal or purpose is called a

A) unit.
B) force.
C) team.
D) business unit.
E) task force.

F) B) and E)
G) B) and D)

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Question 82

Multiple Choice

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ABC Company is trying a new method of employee motivation.Entry-level employees undergo a year of close supervision and bi-weekly coaching sessions that give them the opportunity to ask questions and have their work reviewed by their supervisor.The coach also shows the employee how the individual's work contributes to the goals of the organization.At the end of the first year,they are given new tasks to do that are related to,but not the same as,the tasks they already perform,because of the close supervision and coaching they received the first year,they are expected to be able to accomplish the new tasks without supervision but may ask for additional coaching if they feel it is needed to perform well.At the end of the third year they are given new tasks and have the option of taking two college classes a semester paid for by the employer.The classes must be related to their job.What type of motivation technique is ABC Company using?

A) Job redesign
B) Job enrichment
C) Job enlargement
D) Reinforcement activities

E) A) and B)
F) A) and C)

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Question 83

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An employee's attitude toward his or her job,supervisors,and the firm itself is termed

Cory's Cleaners embarked on a plan to make its dry-cleaning staff happy with their jobs in the summer.Cory felt this was the perfect time to institute the plan because the high day-time temperatures added to the high temperatures in the cleaners from pressing machines,irons,driers,and other heat-producing equipment made working there unpleasant at times.Cory brought in portable air conditioning units,stocked a freezer with ice and cold treats,and stocked a refrigerator with cold drinks.He gave employees a five-minute break every hour so they could get a drink and stand in front of the air conditioner if they wanted to.At the beginning of the summer he had three employees who reported they were satisfied with the work environment as it was,the remaining ten employees were dissatisfied.By the end of the summer he found that there were four employees who reported they were now satisfied with the work environment,two employees were dissatisfied and the remaining seven were not dissatisfied.He was puzzled by these results because he thought employees should be satisfied or dissatisfied and asked you for input.You explained that he has stumbled upon the same results of a famous motivational researcher.Which of the following researchers proposed a theory of motivation based on satisfaction and dissatisfaction?

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson,during which the sales manager gives the salesperson the yearly quota for the salesperson's territory.The sales manager has missed the key concept in management by objectives,which is

The Hawthorne studies revealed that employees who are happy and satisfied with their work will perform better.Out of this study and others like it,the ____ movement was born.

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

____ means giving employees greater involvement in their jobs and the organization's operations by increasing their participation in decision making.

If Dow Chemical were to emphasize achievement,recognition,responsibility,and advancement for its employees,it would be emphasizing

Virtual teams are unassigned teams of friends within an organization.

Garrett Enterprise is a well-known company that has been around for many years.However,Mr.Robinson,its CEO,has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. ​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures,but recently these measures have been unsuccessful. Mr.Robinson also observed that the employees were not engaging with each other.They all seemed to be at ease with each other,but there was very little interaction.When Mr.Robinson asked his top managers to study the situation more closely,they reported that the employees were neither dissatisfied nor motivated. Mr.Robinson decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option,Mr.Robinson believes that it may work for the near future. -Refer to Garrett Enterprise.When the employees felt a sense of ownership,they must have been feeling more

Under Herzberg's motivation-hygiene theory,what are some of the factors that increase motivation and some that reduce dissatisfaction? If motivation factors are absent,is there an increase in feelings of dissatisfaction? If hygiene factors are absent,is there an increase in feelings of dissatisfaction?

Behavior modification as applied to business management is mainly based on

All of the following are characteristics of McGregor's Theory X except

The American Red Cross is a not-for-profit organization that uses volunteer workers the same way a for-profit business uses paid employees.To encourage volunteers to continue to give their time,the Red Cross thanks volunteers with public recognition.This would be an example of

In providing health insurance for its employees,IBM is probably satisfying which level of need?

Gaby loves her work and feels that she is well recognized by her peers and superiors for the work that she does.These motivation factors are ____ for Gaby.

Every year,Melanie and her boss sit down together and discuss what Melanie should accomplish for the next year.Melanie's boss takes time to meet with all his employees like this to motivate them to accomplish their objectives.These actions rely on

The most difficult need to satisfy is

Carlhas the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position.Thus,he has high ____.He loves the company and is excited about the new position opportunity.Thus,he also has high ____.