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Exam 8: Producing Quality Goods and Services

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Question 61

Multiple Choice

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The number of customers that an Outback Steakhouse can serve at one time is the restaurant's

A) capacity.
B) product line.
C) scope.
D) size.
E) service refinement.

F) All of the above
G) A) and B)

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Question 62

Multiple Choice

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​Hallmark has a line of cards that is made of recyclable materials and has flower seeds pressed into the paper so once a person has read the card,they can plant it.With this new product line,Hallmark is attempting to achieve _____.

A) ​sustainability
B) ​productivity
C) ​displacement
D) ​flexibility

E) C) and D)
F) B) and D)

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Question 63

Multiple Choice

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In many cases,customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

A doctor's office allows thirty minutes for each appointment.After taking a one-hour lunch break,the doctor's office has a(n) ____ of sixteen patients a day if it is open from 8:00 a.m.to 5:00 p.m.

The amount of products or services an organization can produce in a given time is known as its capacity.

Productivity is the

Deciding on the product line involves balancing customer preferences and production requirements.

A process layout is used when all products undergo the same operations in the same sequence.

When a manufacturer like ExxonMobil refines crude oil,that corporation is using a(n) ____ process.

At a Schlage Lock factory,many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks.They must sit at a station and look through a magnifying glass to complete this work.This production process could best be described as

The major resource or resources that comprise the major input for a conversion process is often referred to as the focus.

Provide an example of a product that has refined the want-satisfying capability of its product and a second product that has extended the capability of its product.

Thad is in charge of examining the quality of work in process at a furniture factory.Thad's duty is referred to as

Robots are especially effective in carrying out creative tasks and assignments.

Nancy works for Northrop Grumman Corporation.She is assigned to a group of employees who work on solving quality issues the company is facing.Nancy participates in a(n)

After World War II,the United States became the most productive country in the world.

The ____ is an award given by the president of the United States to organizations that apply and are judged to be outstanding in specific managerial tasks.

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Quality control is the process of ensuring that materials are at the right place at the right time.