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Exam 10: Motivating and Satisfying Employees and Teams

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Question 61

Multiple Choice

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Determining how the work environment affects productivity was the original objective of

A) Taylor's scientific management.
B) the Hawthorne studies.
C) McGregor's Theory X and Theory Y.
D) Herzberg's theory.
E) Maslow's hierarchy of needs.

F) None of the above
G) A) and E)

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Question 62

Multiple Choice

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If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

A) the soldiering system.
B) an illegal system.
C) the Mayo system.
D) a piece-rate system.
E) a system that reduces the pay of most manufacturing employees.

F) None of the above
G) A) and D)

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Question 63

Multiple Choice

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The concepts of Theory X and Theory Y were advanced by

The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.

Scientific management is the application of scientific principles to the management of work and workers.

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees. GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. What type of team did GRI management specifically restrict?

According to Theory X by McGregor, managers assume that employees

Which of the following is not a physiological need?

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Abena Toure worked as a welder for BCD Company for ten years before the company changed its rigid tuition reimbursement policy. This year, the new education support policy will allow her to take any course that interests her, not just a course in her field of employment. She is very excited about this and has enrolled in two management courses. She has always thought she had the ability to become a good manager. Abena is attempting to satisfy her ____ needs.

Behavior modification as applied to business management is mainly based on

All of the following are examples of hygiene factors that can cause dissatisfaction except

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

The hierarchy of human needs was developed by

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

A key technique for increasing employee motivation is

Who was responsible for developing Theory X and Theory Y?

Motivation, morale, and satisfaction of employees' needs are interrelated.

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

What are the advantages and disadvantages of a flextime work schedule? Of job sharing?