FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 9: Conflict and Negotiation

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 61

True/False

Review LaterAdd Note

Review Later

Ted and Mary are two co-workers who get along well, but they often disagree on how to go about completing certain tasks.This is known as affective conflict.

A) True
B) False

Correct Answer

verified

Show Answer

Question 62

Multiple Choice

Review LaterAdd Note

Review Later

If no one is aware of conflict, it is generally agreed that

A) employee-employer relations will be good.
B) conflict is subversive.
C) no conflict exists.
D) conflict is inevitable.
E) management practices are highly effective.

F) A) and B)
G) A) and D)

Correct Answer

verified

Show Answer

Question 63

Multiple Choice

Review LaterAdd Note

Bob welcomes a certain degree of conflict and disagreement among his staff, since he has been concerned that they have approved proposals in the past based on weak assumptions and without exploring other alternatives.Bob is promoting a type of conflict known as

Compare functional and dysfunctional conflict.

Which of the following characteristics would be inconsistent with an individual using a problem solving style

Zhing is thinking of reorganizing his department so that Farah and Seb do not have to work together, as they don't seem to get along.Whenever they have a disagreement about a task, it always seems to degenerate into emotional attacks against each other.This is known as cognitive contact.

Forcing, as a conflict management strategy, usually creates which of the following solutions

Asia Lee is from China, and she is clearly uncomfortable with conflict as is typical of people from her country.Asia Lee is from which of the following types of cultures

SCENARIO 9-3 Playbill Inc.is a company that hires culturally diverse people to perform Shakespearean plays for high school students.They employ actors and actresses from all over the world.These actors and actresses have joined together to request higher salaries for their services. Which of the following statements is false concerning gender differences in negotiations

Ron felt that the best approach to resolving the conflict between two of his staff members was to find a solution that satisfied both of their perspectives, as both perspectives seemed important to the department's success.This approach to conflict management is known as problem solving.

SCENARIO 9-2 Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers.Each side contends that they are bargaining fairly, but no agreement appears to be possible. Which of the following is a characteristic of distributive bargaining

Fred has been brought in to resolve the negotiation impasse between the union and management.He is very good at encouraging open communication, and is also very good at fact-finding and interpreting messages of the participants.Fred is known as a(n)

The major advantage of mediation over arbitration is that it always results in a settlement.

The demarcation between functional and dysfunctional conflict is

Conflict always improves the quality of group decision making.

Liking conflict and not being concerned about whether they are liked or disliked by the opposing party in the negotiations is common for the

Candice is great at resolving conflict among her staff members.Her usual approach is to try to reach an agreement that completely satisfies the aspirations of both people who are involved in the conflict.This is an example of

There is a great deal of overlap between mediation and conciliation.

When determining the functionality of conflict, research strongly suggests that the most significant factor is

Chinese managers are more likely than US managers to