Question 1

Thoroughly explain John Kotter's model of change,including the reasons why change processes do not succeed and the change phases that can prevent these mistakes.

Accepted Answer

After learning that as many as 70% of or...

Question 2

______________ prepares people and organizations for change by creating a disequilibrium between driving and restraining change forces.

Accepted Answer

A)   Diagnosis
B)   Unfreezing
C)   Movement
D)   RefreezingE) A) and B)
F) A) and C)

Question 3

Outdoor clothing company Patagonia is noted for which of the following?

Accepted Answer

A)   focus on religious beliefs
B)   poverty outreach
C)   environmental awareness
D)   all of theseE) A) and B)
F) C) and D)

Question 4

Convincing key people that change is needed helps to build urgency and momentum.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT an artifact?

Accepted Answer

A)   a dress code
B)   office space allocation
C)   an award
D)   an organizational valueE) B) and C)
F) A) and D)

Question 6

Identify and thoroughly discuss the four types of conflict cultures,using examples.

Accepted Answer

Dominating conflict cultures are active ...

Question 7

If a business strategy and corporate culture are pulling in two different directions,which will win?

Accepted Answer

A)   the culture
B)   the strategy
C)   it depends on what the strategy is
D)   it depends on what the culture is likeE) A) and B)
F) A) and C)

Question 8

Research has found that long-term financial performance is highest for organizations with an adaptive culture receptive to change and innovation.

Accepted Answer

A) True 
 B)False

Question 9

Intranets that are rarely updated can reflect a culture that ___________________.

Accepted Answer

A)   does not value employee contributions
B)   has poor internal communication
C)   has poor attention to detail
D)   all of theseE) A) and C)
F) None of the above

Question 10

__________ conflict management norms resolve conflict openly,whereas __________ conflict management norms tend to avoid addressing conflict.

Accepted Answer

A)   Active, passive
B)   Passive, active
C)   Agreeable, disagreeable
D)   Disagreeable, agreeableE) A) and B)
F) C) and D)

Question 11

In a learning organization,continual learning and change become part of the culture.

Accepted Answer

A) True 
 B)False

Question 12

Professor John Kotter identified eight reasons why many change processes do not succeed.List at least six of them.

Accepted Answer

1.Allowing too much complacency
2.Failin...

Question 13

How long does an after action review normally last?

Accepted Answer

A)   two hours
B)   one work day
C)   two work days or more
D)   20 minutes or lessE) C) and D)
F) A) and C)

Question 14

Research has supported the idea that pro-diversity cultures are related to lower turnover among Blacks,Whites,and Hispanics.

Accepted Answer

A) True 
 B)False

Question 15

Strong cultures are always better than weak cultures.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is true about after action reviews?

Accepted Answer

A)   They happen for successes only, not failures.
B)   They assign credit and blame.
C)   They can only happen after a project is completely finished.
D)   They help to sustain strengths and improve weaknesses.E) A) and B)
F) All of the above

Question 17

To facilitate organizational learning,it is important that learning happen _______________.

Accepted Answer

A)   during a project
B)   after the project ends
C)   both of these
D)   neither of theseE) None of the above
F) A) and D)

Question 18

Without reflection,tasks may be completed,but learning does not occur.

Accepted Answer

A) True 
 B)False

Question 19

What company gave its 25,000 field-service engineers access to a knowledge-sharing system that they can consult during sales calls,leading to a nearly ten percent savings on parts and labor,worth $15 to $20 million per year?

Accepted Answer

A)   Xerox
B)   Siemens
C)   Quicken Loans
D)   AvonE) C) and D)
F) None of the above

Question 20

A company's culture should _____________ its business strategy.

Accepted Answer

A)   oppose
B)   reinforce
C)   not affect
D)   undermineE) A) and B)
F) A) and C)

Exam 15: Organizational Culture and Organizational Change

Intranets that are rarely updated can reflect a culture that ___________________.

Correct AnswerverifiedShow Answer

How long does an after action review normally last?

Correct AnswerverifiedShow Answer

______________ prepares people and organizations for change by creating a disequilibrium between driving and restraining change forces.

Correct AnswerverifiedShow Answer

Research has supported the idea that pro-diversity cultures are related to lower turnover among Blacks,Whites,and Hispanics.

Correct AnswerverifiedShow Answer

Thoroughly explain John Kotter's model of change,including the reasons why change processes do not succeed and the change phases that can prevent these mistakes.

Correct AnswerverifiedAfter learning that as many as 70% of or...View AnswerShow Answer

If a business strategy and corporate culture are pulling in two different directions,which will win?

Correct AnswerverifiedShow Answer

Strong cultures are always better than weak cultures.

Correct AnswerverifiedShow Answer

__________ conflict management norms resolve conflict openly,whereas __________ conflict management norms tend to avoid addressing conflict.

Correct AnswerverifiedShow Answer

Identify and thoroughly discuss the four types of conflict cultures,using examples.

Correct AnswerverifiedDominating conflict cultures are active ...View AnswerShow Answer

To facilitate organizational learning,it is important that learning happen _______________.

Correct AnswerverifiedShow Answer

Without reflection,tasks may be completed,but learning does not occur.

Correct AnswerverifiedShow Answer

What company gave its 25,000 field-service engineers access to a knowledge-sharing system that they can consult during sales calls,leading to a nearly ten percent savings on parts and labor,worth $15 to $20 million per year?

Correct AnswerverifiedShow Answer

Research has found that long-term financial performance is highest for organizations with an adaptive culture receptive to change and innovation.

Correct AnswerverifiedShow Answer

In a learning organization,continual learning and change become part of the culture.

Correct AnswerverifiedShow Answer

Which of the following is true about after action reviews?

Correct AnswerverifiedShow Answer

A company's culture should _____________ its business strategy.

Correct AnswerverifiedShow Answer

Convincing key people that change is needed helps to build urgency and momentum.

Correct AnswerverifiedShow Answer

Professor John Kotter identified eight reasons why many change processes do not succeed.List at least six of them.

Correct Answerverified1.Allowing too much complacency2.Failin...View AnswerShow Answer

Which of the following is NOT an artifact?

Correct AnswerverifiedShow Answer

Outdoor clothing company Patagonia is noted for which of the following?

Correct AnswerverifiedShow Answer

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After learning that as many as 70% of or...
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conflict management norms resolve conflict openly,whereas conflict management norms tend to avoid addressing conflict.

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Dominating conflict cultures are active ...
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1.Allowing too much complacency
2.Failin...
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