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The Internet enables ________ marketing, by leveraging the fact that there is always some demand, however small, for a product.


A) long-tail
B) behavioral
C) crowdsource
D) prediction
E) lead generation

F) B) and C)
G) A) and D)

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Compared to traditional goods, digital goods have


A) greater pricing flexibility.
B) lower marketing costs.
C) higher production costs.
D) higher inventory costs.
E) lower menu costs.

F) A) and C)
G) C) and E)

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What event marked the beginning of e-commerce?


A) The first product sold online.
B) The first domain name registered.
C) The first e-mail sent.
D) The first paid advertisements placed on a Web site.
E) The first product advertised online.

F) B) and D)
G) A) and D)

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Price transparency refers to the ability of consumers to discover what merchants actually pay for products.

A) True
B) False

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Varying a product's price according to the supply situation of the seller is called ________ pricing.


A) menu
B) flexible
C) dynamic
D) asymmetric
E) customized

F) A) and C)
G) A) and B)

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List and describe at least five different Internet business models. Which of these models do you think would be the most risky for a startup business today? Support your answer.

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Internet business models include: e-tail...

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A secure Web site that links a large firm to its suppliers and other key business partners is called a(n)


A) e-hub.
B) marketspace.
C) exchange.
D) private industrial network.
E) net marketplace.

F) B) and E)
G) C) and D)

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Information density refers to the


A) richness-complexity and content-of a message.
B) total amount and quantity of information delivered to consumers by merchants.
C) total amount and quantity of information available to all market participants.
D) amount of information available to reduce price transparency.
E) amount of physical storage space needed to store data about a specific entity, such as a product or consumer.

F) B) and D)
G) D) and E)

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In the ________ revenue models, a firm offers some services for free but charges a subscription fee for premium services.


A) free/freemium
B) subscription
C) transaction fee
D) affiliate
E) sales

F) B) and D)
G) A) and C)

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Which of the following social commerce features allows social network sites to gather and distribute to others information about which products a user likes and dislikes?


A) social sign-on
B) collaborative shopping
C) network notification
D) social search
E) newsfeed

F) A) and B)
G) A) and E)

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A new social mobile app you are developing allows users to find friends who are logged in and within a 10-mile radius. This would be categorized as a ________ service.


A) geosocial
B) geoinformation
C) geoadvertising
D) geomapping
E) geolocating

F) D) and E)
G) C) and D)

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All of the following are unique features of e-commerce technology, except


A) personalization/customization.
B) interactivity.
C) universality.
D) richness.
E) global reach.

F) D) and E)
G) B) and E)

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________ describes the concept that a large group of people is better at making good decisions than a single person.


A) The wisdom of crowds
B) Outsourcing
C) Crowdsourcing
D) Social graphing
E) Social search

F) C) and D)
G) B) and E)

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The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce?


A) information density
B) richness
C) customization
D) interactivity
E) global reach

F) A) and B)
G) B) and D)

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The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?


A) ubiquity
B) personalization/customization
C) richness
D) interactivity
E) information density

F) B) and C)
G) A) and B)

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Market creators


A) save users money and time by processing online sales transactions.
B) provide a digital environment where buyers and sellers can establish prices for products.
C) create revenue by providing digital content over the Web.
D) sell physical products directly to consumers or individual businesses.
E) generate revenue from advertising or from directing buyers to sellers.

F) A) and C)
G) B) and E)

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Define location-based services and describe the main categories of these services. Which of the categories do you feel has the most potential in terms of e-commerce revenues, and why?

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Location-based services are services tha...

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Disintermediation provides major benefits to the distributor.

A) True
B) False

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An example of the market creator business model is eBay, a C2C auction site.

A) True
B) False

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Selling the same goods to different targeted groups at different prices is called


A) cost customization.
B) cost optimization.
C) price gouging.
D) cost personalization.
E) price discrimination.

F) A) and B)
G) A) and C)

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