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Exam 14: Outsourcing as a Supply-Chain Strategy

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Question 31

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The factor-rating method is an excellent tool for dealing with both __________ and __________ problems.

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country risk assessm...

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Question 32

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Advantages of outsourcing do not include

A) cost savings
B) outside expertise
C) renewed focus on core competencies
D) gaining outside technologies
E) creating future competition

F) B) and D)
G) A) and E)

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Question 33

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Offshoring is the practice of moving a business process to a foreign country but retaining __________.

A company is deciding between 2 countries to locate its call center. A: Which country is preferred by an un-weighted method if high scores indicate low risk. B: Suppose a consultant recommended that Factor 2 have its weight doubled while Factor 3 should have its weight quadrupled. Which country is best now using a weighted method? $\begin{array} { | l | l | l | l | } \hline \text { Country } & \text { Factor } 1 & \text { Factor } 2 & \text { Factor } 3 \\\hline \text { A } & 10 & 7 & 4 \\\hline \text { B } & 5 & 8 & 6 \\\hline\end{array}$

What is the practice of moving a business process to a foreign country but retaining control of it?

Which of the following metrics is most likely used in evaluating an outsourced call center but not a manufacturing process?

Research indicates that of all the reasons given for outsourcing failure, the most common is that the decision was made without sufficient understanding of the options through analysis.

Outsourcing manufacturing is also known as __________.

Identify several risks in outsourcing.

Which country should the firm choose for production using an unweighted factor method if high scores indicate low risk? $\begin{array} { | l | l | l | l | } \hline \text { Country } & \text { Labor } & \text { Currency } & \text { Quality } \\\hline \text { Canada } & 7 & 7 & 10 \\\hline \text { America } & 9 & 8 & 6 \\\hline \text { Mexico } & 5 & 10 & 9 \\\hline \text { China } & 3 & 6 & 8 \\\hline\end{array}$

Which of the following is not an advantage of outsourcing?

__________ is the practice of choosing an external provider in the home country or in a nearby country.

The theory of competitive advantage states that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Whatever the outsourced product or service, agreements must specify ongoing __________ and expected __________.

Describe the difference between outsourcing and offshoring.

The term renewal has been created to describe the return of business activity to the purchasing firm.

What term has been created to describe the return of business activity to the purchasing firm?

Outsourcing is simply an extension of the long-standing practice of

What permits CEOs, who prefer short-term planning and are interested only in bottom-line improvements, to use the outsourcing strategy to make quick gains at the expense of longer-term objectives?

A purchasing firm should not include its home country when conducting a country risk assessment.