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Exam 15: Managing Quality and Performance

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Question 31

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Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

A) Continuous improvement
B) Cycle time
C) Quality circles
D) Six Sigma
E) Benchmarking

F) B) and C)
G) C) and D)

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Question 32

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Which of the following countries has the most secretive economy?

A) Russia
B) Nigeria
C) Mexico
D) Germany
E) Singapore

F) A) and E)
G) B) and D)

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Question 33

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In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which dimension of the balanced scorecard?

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as _____.

The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.

Describe the difference between a balance sheet and an income statement.

Compare hierarchical control with decentralized control.

Which of the following includes anticipated and actual expenses for a responsibility center?

An organization-wide commitment to infusing quality into every activity through continuous improvement defines Six Sigma.

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

A(n)_____ ratio measures internal performance with respect to key activities defined by management.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called _____ budgeting.

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

List the four steps in the feedback control model.

List the four major perspectives of a balanced scorecard.

According to the control model,after establishing standards of performance the manager should:

Which of the following is the process of measuring your organizational process against the best in the industry?

Stella,a systems manager for a large technology company,would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.Which financial statement should she refer to?

When _____ deviates from a(n)_____,managers must interpret the deviation.

Customer service,external business processes,financial performances,and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.