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Which of the following is an option to consumers in the divestment stage of the consumer decision process model?


A) Disposal
B) Recycling
C) Remarketing
D) A and B
E) A, B, and C

F) All of the above
G) A) and B)

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The standards and specifications used to compare different products and brands are called:


A) salient attributes
B) determinant attributes
C) evaluative criteria
D) decision factors
E) None of the above.

F) A) and E)
G) A) and C)

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The consumer decision process has seven major stages. Which of the following is not one of these stages?


A) Need recognition
B) Purchase
C) Information processing
D) Divestment
E) All the above are stages in the consumer decision process.

F) A) and B)
G) D) and E)

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Which of the following is not an example of a marketer-dominated source of information?


A) Advertising
B) Salespersons
C) Infomercials
D) Word-of-mouth communication
E) All of these are examples of marketer-dominated sources of information.

F) A) and B)
G) B) and D)

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What is the importance of the Consumer Decision Process Model?

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By understanding how consumers make thei...

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In the consumer decision process model, the ____ stage is where satisfaction with the product experience is determined.


A) Need recognition
B) Search
C) Pre-purchase evaluation
D) Post-purchase evaluation
E) Divestment

F) B) and E)
G) All of the above

Correct Answer

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