Question 1

Which factor most likely increases the importance of career management for workers?

Accepted Answer

A)   global expansion
B)   cost of health benefits
C)   unpredictable labor market
D)   lack of training opportunitiesE) A) and B)
F) A) and C)

Question 2

The plant closing law requires that employers ________.

Accepted Answer

A)   provide employees with training for different jobs
B)   offer employees comparable jobs in other facilities
C)   provide severance pay for at least 3 months
D)   notify employees 60 days in advance of the plant closingE) None of the above
F) All of the above

Question 3

What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?

Accepted Answer

Job withdrawal refers to "actions intend...

Question 4

Which of the following managerial actions would most likely improve employee engagement?

Accepted Answer

A)   highlighting how employee efforts help accomplish company goals
B)   providing annual performance appraisals and bonuses
C)   assigning employees to high-performing work teams
D)   encouraging lifelong learning through trainingE) None of the above
F) B) and C)

Question 5

According to research, which of the following statements about women in the workforce is most likely true?

Accepted Answer

A)   Overseas assignments are offered to more women than men.
B)   Women typically receive lower overall performance ratings than men.
C)   Women have more difficulty getting developmental assignments than men do.
D)   Fast-track programs are more available to women than men because of EEO laws.E) C) and D)
F) A) and C)

Question 6

Career management, planning, and development are primarily the responsibility of the ________.

Accepted Answer

A)   mentor
B)   employee
C)   employer
D)   managerE) C) and D)
F) B) and D)

Question 7

First USA Bank has established a ________ to help employees solidify career goals through the use of career assessment and planning tools.

Accepted Answer

A)   recruitment office
B)   career center
C)   career mentor
D)   work cycleE) All of the above
F) A) and D)

Question 8

Which of the following would most likely increase turnover rates at an organization?

Accepted Answer

A)   training and development
B)   flexible work arrangements
C)   intense performance monitoring
D)   high-involvement work practicesE) C) and D)
F) None of the above

Question 9

Which of the following statements about employee engagement is most likely true?

Accepted Answer

A)   Most of the global workforce is engaged.
B)   Long-term employees are considered engaged.
C)   An engaged workforce improves company revenue.
D)   Companies improve engagement by raising salaries.E) A) and D)
F) B) and C)

Question 10

Which of the following is most likely important in a firm that has informal promotion processes?

Accepted Answer

A)   employee qualification data banks
B)   nine-box assessments
C)   job posting policies
D)   networking skillsE) None of the above
F) A) and B)

Question 11

Which of the following is the role of a manager in an employee's career development?

Accepted Answer

A)   providing positive employee references
B)   identifying the main interests of employees
C)   providing monetary assistance for higher education
D)   linking performance appraisals to development plansE) B) and C)
F) A) and B)

Question 12

The psychological contract between employers and employees identifies the ________ of each party.

Accepted Answer

A)   long-term goals
B)   expectations
C)   ethical morals
D)   opportunitiesE) A) and B)
F) A) and C)

Question 13

Describe the four-step coaching process.

Accepted Answer

Coaching does not mean just telling some...

Question 14

Which term refers to a phenomenon that occurs when a new employee's high expectations are met with a dull job?

Accepted Answer

A)   engagement
B)   reality shock
C)   job withdrawal
D)   employee turnoverE) All of the above
F) A) and C)

Question 15

Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

Accepted Answer

A)   misconduct
B)   insubordination
C)   unsatisfactory performance
D)   lack of qualifications for the jobE) A) and B)
F) A) and D)

Question 16

During which of the following is an employee informed of the fact that he or she has been dismissed?

Accepted Answer

A)   outplacement interview
B)   termination interview
C)   appraisal interview
D)   exit interviewE) B) and C)
F) None of the above

Question 17

Which of the following is the LEAST relevant question to ask when establishing an organization-wide promotion process?

Accepted Answer

A)   How should competence be measured?
B)   How much time should the process take?
C)   Should the process be a formal or informal one?
D)   Should promotion be based on seniority or competence?E) A) and C)
F) A) and B)

Question 18

During a merger and acquisition, it is especially important for managers to be sensitive to employees who are dismissed so that ________.

Accepted Answer

A)   lawsuits stemming from ADA and OSHA violations can be avoided
B)   remaining employees will remain productive and committed
C)   exit interviews will reveal positive details about the firm
D)   bumped employees can continue being promotedE) A) and B)
F) A) and D)

Question 19

Which term refers to actions intended to place physical or psychological distance between employees and their work environments?

Accepted Answer

A)   absenteeism
B)   job withdrawal
C)   employee retention
D)   voluntary turnoverE) A) and B)
F) B) and D)

Question 20

Which term refers to moving from one job in a firm to another with no change in salary or grade?

Accepted Answer

A)   promotion
B)   turnover
C)   retention
D)   transferE) B) and D)
F) All of the above

Exam 9: Managing Employee Retention, Engagement, and Careers

What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?

Correct AnswerverifiedJob withdrawal refers to "actions intend...View AnswerShow Answer

Which term refers to a phenomenon that occurs when a new employee's high expectations are met with a dull job?

Correct AnswerverifiedShow Answer

Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

Correct AnswerverifiedShow Answer

Which of the following managerial actions would most likely improve employee engagement?

Correct AnswerverifiedShow Answer

Which of the following would most likely increase turnover rates at an organization?

Correct AnswerverifiedShow Answer

Which of the following is the role of a manager in an employee's career development?

Correct AnswerverifiedShow Answer

Which of the following statements about employee engagement is most likely true?

Correct AnswerverifiedShow Answer

According to research, which of the following statements about women in the workforce is most likely true?

Correct AnswerverifiedShow Answer

Career management, planning, and development are primarily the responsibility of the ________.

Correct AnswerverifiedShow Answer

Which factor most likely increases the importance of career management for workers?

Correct AnswerverifiedShow Answer

The psychological contract between employers and employees identifies the ________ of each party.

Correct AnswerverifiedShow Answer

Which of the following is most likely important in a firm that has informal promotion processes?

Correct AnswerverifiedShow Answer

During a merger and acquisition, it is especially important for managers to be sensitive to employees who are dismissed so that ________.

Correct AnswerverifiedShow Answer

During which of the following is an employee informed of the fact that he or she has been dismissed?

Correct AnswerverifiedShow Answer

Which term refers to moving from one job in a firm to another with no change in salary or grade?

Correct AnswerverifiedShow Answer

Describe the four-step coaching process.

Correct AnswerverifiedCoaching does not mean just telling some...View AnswerShow Answer

Which term refers to actions intended to place physical or psychological distance between employees and their work environments?

Correct AnswerverifiedShow Answer

The plant closing law requires that employers ________.

Correct AnswerverifiedShow Answer

Which of the following is the LEAST relevant question to ask when establishing an organization-wide promotion process?

Correct AnswerverifiedShow Answer

First USA Bank has established a ________ to help employees solidify career goals through the use of career assessment and planning tools.

Correct AnswerverifiedShow Answer

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Job withdrawal refers to "actions intend...
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Coaching does not mean just telling some...
View Answer

Correct Answer
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Correct Answer
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