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Intervention means:


A) valid information only
B) unplanned management manipulations
C) planned actions or events intended to increase effectiveness
D) change activities outside the organization

E) A) and B)
F) A) and C)

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Quality of work life encompasses more than just the work environment.

A) True
B) False

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True

Reward systems are best described as


A) ways to improve employee satisfaction
B) innovative approaches to pay, promotions, and fringe benefits
C) none of the above
D) both A and B

E) A) and B)
F) A) and D)

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Which of the following is a "strategic" issue that might affect an intervention?


A) an impending acquisition
B) an antiquated performance management system
C) a workgroup's decision making process
D) none of the above

E) All of the above
F) A) and B)

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Interventions can impact which of the following dimensions?


A) organizational issues
B) organizational levels
C) organizational environments
D) A and B

E) None of the above
F) A) and B)

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Key questions to ask when deciding the appropriate intervention method are


A) Have the issues been accurately diagnosed?
B) Are change methods appropriate to the organizational issues identified in diagnosis?
C) Can skills to implement the intervention be transferred to organizational members?
D) A and C
E) A, B, and C

F) C) and D)
G) A) and B)

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Work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback results.

A) True
B) False

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The need to tailor interventions suggests that applications of the same intervention are often identical.

A) True
B) False

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Which of the following best describes technostructural interventions?


A) changing the high-tech areas within the organization
B) helping organizations decide on markets, products or services
C) changing job design and division of labor
D) none of the above

E) All of the above
F) None of the above

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C

"Human Resources Issues" refers to


A) the personnel practices of the organization
B) the number of organization members in conflict
C) the chain of command
D) none of the above

E) A) and B)
F) B) and D)

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Which of the following are true about interventions?


A) They are derived from strong "causal" relationships.
B) Only a few interventions have been subject to evaluative research.
C) They always have great impact of some sort on organizational functioning.
D) none of the above

E) None of the above
F) All of the above

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Contrast employee involvement and quality of work life with organization development.

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Employee involvement and quality of work...

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Interventions mainly strive to change ___________ an organization


A) the cultural context of
B) specific features of
C) the external environment of
D) the numbers of people in
E) none of the above

F) B) and D)
G) A) and B)

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The key intervention implementation issue underlying all OD interventions is the need to tailor them to fit the organization.

A) True
B) False

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Human resources management practitioners mainly focus on


A) structure
B) strategy only
C) people
D) information systems

E) All of the above
F) A) and B)

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Organization learning is a strategic intervention for transforming organizations.

A) True
B) False

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True

Explain what an "intervention" is and how it fits into the organizational development process. What are the key considerations when deciding on an intervention?

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An intervention in the context of organi...

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Relevant interventions do not need acceptance or ownership from organization members.

A) True
B) False

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Which of the following is not a type of OD intervention outlined in this text?


A) human process interventions
B) human resources management
C) strategic
D) technostructural
E) management style

F) A) and E)
G) A) and B)

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Discuss the four major types of interventions including descriptions of specific interventions within each main category.

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The four major types of interventions ar...

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