Question 1

The Deming Cycle is designed to catch errors before they happen.

Accepted Answer

A) True 
 B)False

Question 2

Mass customization is not exclusive to product intensive businesses.Service businesses have learned how to use mass customization to serve their customers.

Accepted Answer

A) True 
 B)False

Question 3

Statistical quality control (SQC)is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

Accepted Answer

A) True 
 B)False

Question 4

SitRite Furniture Company uses labor and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Accepted Answer

A)   form utility.
B)   place utility.
C)   use facility.
D)   intangible productivity.E) All of the above
F) None of the above

Question 5

Facility layout is the function of operations management that considers the physical arrangement of resources (including people)in the production process.

Accepted Answer

A) True 
 B)False

Question 6

The decreased use of enterprise resource planning (ERP)reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.

Accepted Answer

A) True 
 B)False

Question 7

___________ is a set of international standards for quality management and quality assurance.

Accepted Answer

A)   EPA 2000
B)   ISO 14000
C)   ISO 9000
D)   TQM 2003/2004E) A) and D)
F) A) and C)

Question 8

In a PERT network,a critical path is the sequence of tasks that takes the longest time to complete.

Accepted Answer

A) True 
 B)False

Exam 9: Production and Operations Management

Mass customization is not exclusive to product intensive businesses.Service businesses have learned how to use mass customization to serve their customers.

Correct Answer
verified

___________ is a set of international standards for quality management and quality assurance.

Correct Answer
verified

SitRite Furniture Company uses labor and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Correct Answer
verified

Statistical quality control (SQC)is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

Correct Answer
verified

In a PERT network,a critical path is the sequence of tasks that takes the longest time to complete.

Correct Answer
verified

Facility layout is the function of operations management that considers the physical arrangement of resources (including people)in the production process.

Correct Answer
verified

The Deming Cycle is designed to catch errors before they happen.

Correct Answer
verified

The decreased use of enterprise resource planning (ERP)reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.

Correct Answer
verified

Exam 9: Production and Operations Management

Mass customization is not exclusive to product intensive businesses.Service businesses have learned how to use mass customization to serve their customers.

Correct AnswerverifiedShow Answer

___________ is a set of international standards for quality management and quality assurance.

Correct AnswerverifiedShow Answer

SitRite Furniture Company uses labor and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

Correct AnswerverifiedShow Answer

Statistical quality control (SQC)is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

Correct AnswerverifiedShow Answer

In a PERT network,a critical path is the sequence of tasks that takes the longest time to complete.

Correct AnswerverifiedShow Answer

Facility layout is the function of operations management that considers the physical arrangement of resources (including people)in the production process.

Correct AnswerverifiedShow Answer

The Deming Cycle is designed to catch errors before they happen.

Correct AnswerverifiedShow Answer

The decreased use of enterprise resource planning (ERP)reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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