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Explain how social media have changed how firms communicate with their customers relative to traditional forms of marketing products.

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About half of smartphone users in the United States have used them to make purchases.

A) True
B) False

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Suppose that Samsung wants to create a social media program to build consumer engagement around a new line of smartphones.Using the 4E framework,explain (with examples)how Samsung could build this program.

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It is not unusual to see firms offering free product samples in grocery stores to let customers try the product before buying it.Similarly,in today's world of social media,one can read a chapter of a book before buying it,or watch YouTube videos on different ways to use a product.All of these scenarios are aimed at which aspect of the 4E framework?


A) engage
B) energize
C) excite
D) experience
E) educate

F) None of the above
G) A) and B)

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Which of the following is a pricing model for apps discussed in your text?


A) cost-plus
B) ad-supported
C) premium
D) per-use
E) data-driven

F) A) and E)
G) C) and D)

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Marketers rely on three types of social media: social networking sites,media-sharing sites,and thought-sharing sites.Describe each of these types of sites and give examples of each.

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When developing a social media campaign,what is unique about the copy and images to be used that is more critical with social media that other forms of IMC?


A) They need to be humorous.
B) They need to be updated almost constantly.
C) They need to feature only young actors.
D) They must appear only in color (not black and white) .
E) They must appeal to a diverse,multicultural audience.

F) B) and C)
G) A) and B)

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What is the disadvantage for companies in using a "daily budget" such as that offered by Facebook to its advertisers?


A) has poor cost control
B) is unable to make adjustments
C) may limit exposure if ad is very successful
D) is unattractive to consumers
E) encourages negative feedback

F) C) and D)
G) A) and B)

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The first step in the process of creating a social media campaign is to


A) develop a budget.
B) identify the target audience.
C) set goals.
D) design the elements of the campaign.
E) monitor the program.

F) B) and C)
G) A) and C)

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