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Exam 8: Producing Quality Goods and Services

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Question 51

True/False

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Deciding on the product line involves balancing customer preferences and production requirements.

A) True
B) False

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Question 52

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ABC Company ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope. ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to ABC Company.For ABC, using the Baldrige award criteria could result in all of the following except

A) form utility.
B) better employee relations.
C) increased market share.
D) improved profitability.
E) higher productivity.

F) A) and E)
G) A) and D)

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Question 53

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Marketing managers at Hasbro estimate that they will be able to sell 250,000 units of their Trivial Pursuit board game in the upcoming year if the price is kept the same.In this situation, 250,000 is the ____ for Trivial Pursuit games.

According to management experts, increased government regulations have increased productivity among American workers.

All the activities managers engage in to produce goods and services are called operations management.

A service economy is one in which more effort is devoted to the production of goods than to the production of services.

An assembly line at a Rubbermaid production facility is an example of a product layout.

In supplier selection, the main idea is to find the highest-quality materials available.

In order to compete in the global economy, U.S.firms have focused on increasing prices and improving the bottom-line profit amount.

____ consist(s) of goods that are awaiting shipment to customers.

A common planning horizon for operational plans is one year.

An auto repair shop is an example of a fixed-position layout.

In a service industry such as a package carrier, the ____ of the conversion process is usually small or none at all.

A process in which people must do most of the work is called _____.

As a scheduler, Wanda is concerned with the sequence of workstations that the materials will follow.This sequencing is called _____.

If a good or service satisfies a human need, it has _____.

When VHS VCRs were first introduced, sales were zero.As the VCRs started to catch on, sales began to increase more and more rapidly until they peaked.Since the peak, sales have fallen, and in time DVD players or something beyond will make VCRs an unprofitable item to manufacture.This pattern is

Jasper Electronics, Inc.(JEI) Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.The plant layout at Jasper Electronics is mostly likely a _____.

The quantity that customers will purchase at the going price is called the _____.

In an attempt to regain a competitive edge, U.S.firms have