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In a franchise business, the party paying the franchise fee is known as the


A) franchisee.
B) franchisor.
C) entrepreneur.
D) business owner.
E) manager.

F) A) and B)
G) C) and E)

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Small businesses operate only in the service industry, not in manufacturing.

A) True
B) False

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The primary financial function of the Small Business Administration is to


A) lend money.
B) guarantee loans.
C) find sources of financial aid.
D) help owners apply for loans.
E) provide aid only when a natural disaster occurs.

F) D) and E)
G) A) and E)

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Doug has always wanted to operate his own fast-food restaurant, but he knows the high failure rate of restaurants.To increase his chances of success, he should consider


A) getting a loan from the SBA.
B) buying a franchise of a well-established restaurant.
C) hiring only highly educated employees.
D) not having a drive-through at his restaurant.
E) saving money by selling low-quality food.

F) A) and D)
G) B) and D)

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A licence to operate an individually owned business as though it were part of a chain is a franchise.

A) True
B) False

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Service industries account for ___ percent of all small businesses.


A) 29
B) .29
C) 48
D) 58
E) 66

F) D) and E)
G) C) and E)

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Which of the following is not considered a category in the distribution industries?


A) Manufacturing
B) Wholesaling
C) Retailing
D) Transportation
E) Communications

F) B) and C)
G) A) and B)

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Which of the following organisations would be considered a small business?


A) Producer of semiconductors with 2,000 employees
B) Wholesaler with 50 employees
C) Retail clothing store chain with annual sales of €26 million
D) Construction company with average annual receipts of €32 million
E) Farmer with annual receipts of €10 million

F) A) and C)
G) B) and E)

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An individual or organisation granting a licence to operate an individually owned business as though it were part of a chain of outlets or stores is a(n)


A) franchise.
B) franchisor.
C) franchisee.
D) venture capitalist.
E) entrepreneur.

F) C) and D)
G) A) and D)

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The following statement answers which major question that a business plan should address? "This business will serve over 200 customers by the end of the year and employ seven full-time employees."


A) How much will the new business cost?
B) Why is this new business a good idea?
C) What are the goals for the business?
D) What is the nature and mission of the business?
E) How often will the business advertise?

F) A) and B)
G) C) and D)

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Money invested in small firms with the potential to become very successful is known as venture capital.

A) True
B) False

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Small businesses are expected to remain the dominant form of organisation in this country.

A) True
B) False

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Which of the following statements is true regarding the profitability of new businesses?


A) It may take several years for a new business to begin showing a profit.
B) Profitability is not an important issue for new businesses.
C) Most new businesses will turn a profit within the first year.
D) If a company does not show a profit within the first year, it will fail.
E) Most new businesses are highly profitable when they first start.

F) A) and E)
G) B) and C)

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The disadvantages of franchising mainly affect the franchisee because the franchisor retains a great deal of control.

A) True
B) False

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Approximately what percentage of the jobs in the UK do small businesses provide?


A) 5 percent
B) 10 percent
C) 30 percent
D) Over 50 percent
E) Nearly 90 percent

F) A) and D)
G) B) and C)

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In a franchise, the franchisee gets the opportunity to start a business with limited capital and to make use of the business experience of others.

A) True
B) False

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Mc-King Chicken Brian decided to open a local franchise of the well-known Mc-King Chicken, a fast-food restaurant.Before he took the initiative to open the franchise, he tried to weigh all the advantages and disadvantages.He decided, based on his research and understanding, that it would be beneficial to open a local fast-food restaurant. Mc-King has become quite successful domestically, and now it is exploring the possibility of opening franchises internationally.The company hired an international agency to help it learn what and what not to do.After the agency met with the managers of Mc-King a few times, the Mc-King management decided it would go ahead with its decision to expand internationally. -Refer to Mc-King Chicken.The international agency advising Mc-King would have made which of the following recommendations?


A) Be aware that less money is needed to fund international operations.
B) Remember that strong local management is needed to keep an international franchise going.
C) Plan for the local competition to be weak.
D) Assume that customers everywhere need or want what the franchise offers.
E) Expect hiring, training, and marketing practices to be identical in all countries.

F) A) and B)
G) A) and C)

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All franchisors give geographical protection to their franchise holders.

A) True
B) False

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Sarah owns a 7-Eleven franchise.What is the primary disadvantage of owning a franchise for Sarah?


A) She has to pay royalties to the franchisor.
B) She cannot use her name as the restaurant name.
C) The franchisor still retains a great deal of control.
D) Sarah is not allowed to hire her own employees.
E) Sarah may not find ways to improve operations.

F) B) and D)
G) D) and E)

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International trade will become more important to small-business owners in the new century.

A) True
B) False

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