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Identify the elements of the physical distribution system and the questions each must address.

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a. Customer service: What level of custo...

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What is an organized system of marketing institutions and relationships called that promotes the physical flow and ownership of goods and services from producer to consumer or business user?


A) intermediary institution
B) marketing fulfillment organization
C) retail marketing
D) marketing channel

E) B) and D)
F) A) and B)

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A vertical marketing system can achieve its goals only through forward integration, due to the nature of the production process.

A) True
B) False

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What occurs when a selective distribution strategy is chosen by a firm?


A) The firm seeks to distribute its products through all available channels in its trade areas.
B) A single wholesaler or retailer in an area is granted exclusive rights to sell its line.
C) Only a limited number of retailers in a market area can handle its line.
D) The number of product outlets available to the consumer is unlimited.

E) None of the above
F) A) and B)

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What physical distribution element determines how a firm should handle requests for goods?


A) order processing
B) transportation
C) protective packaging
D) inventory control

E) A) and B)
F) A) and D)

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Relative to the size of a warehouse operation, when do facilities and materials-handling costs on a per-unit basis decrease?


A) when volume decreases
B) when volume increases
C) when volume stays the same
D) when volume has ongoing fluctuations

E) None of the above
F) All of the above

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What are the two critical components of a distribution strategy?


A) marketing channels and logistics and supply chain management
B) physical distribution and relationship marketing
C) location and cost
D) warehousing and transportation

E) A) and B)
F) A) and C)

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Which variable does NOT affect the selection of a channel strategy?


A) product characteristics
B) the size of the producer and competitive environment
C) legal and liability issues
D) market factors

E) A) and D)
F) A) and C)

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In transportation, a commodity rate, or special rate, is given by carriers to shippers of bulk commodity products such as soy, corn, and oats.

A) True
B) False

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What is the most effective means of transporting products such as natural gas and crude oil?


A) water carrier
B) piggyback
C) pipeline
D) bulk motor carrier

E) C) and D)
F) None of the above

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An agent, who connects small companies with the consumers, always takes possession of the goods as well as the title.

A) True
B) False

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Exclusive-dealing agreements violate the Competition Act if used by firms with a sizable market share seeking to bar competitors from the market.

A) True
B) False

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Match each item to the statement or sentence listed below. a.distribution channel b.forward integration c.logistics d.dual distribution e.direct selling f.intensive distribution g.selective distribution h.exclusive distribution i.tying agreement j.backward integration k.administered marketing system l.corporate marketing system m.contractual marketing system n.private carriers o.materials handling system p.franchise q.common carriers r.upstream management s.suboptimization t.downstream management -A VMS in which a single owner operates the entire marketing channel is called a(n) _____.

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Radio Frequency Identification technology is a new tool that marketers are using to help manage logistics.

A) True
B) False

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Physical distribution refers to a broad range of activities aimed at efficient movement of finished goods from the end of the production line to the consumer.

A) True
B) False

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Highly technical products, pharmaceuticals, and products requiring installation and customization are most likely sold directly from the manufacturer to the customer.

A) True
B) False

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Marketing intermediaries are organizations that operate in the channel of distribution between manufacturer and the customer- be it consumer or business user.

A) True
B) False

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What is the system that involves unitizing and containerization referred to as?


A) materials handling system
B) product efficiency system
C) Just-In-Time System (JIT)
D) Package Tracking System (PTS)

E) All of the above
F) A) and C)

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What is the standard rate that carriers charge for transporting specific goods from point A to point B called?


A) contract rate
B) special rate
C) class rate
D) insider rate

E) A) and D)
F) A) and C)

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Which statement is an example of a customer service standard?


A) We provide credit for good accounts; all others must pay cash.
B) Our purpose is to minimize time utility.
C) We will deliver orders within four days or fewer.
D) We maintain large inventories to ship dated goods.

E) A) and B)
F) A) and C)

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