Question 1

Saying words correctly is called proper ________.

Accepted Answer

The answer of Saying words correctly is called proper ________....

Question 2

A(n) ________ pager is one that is designed for two-way communication.

Accepted Answer

The answer of A(n) ________ pager is one that is...

Question 3

The medical assistant cannot handle calls from patients requesting ________ renewals, unless the physician has indicated approval in the patient's record.

Accepted Answer

The answer of The medical assistant cannot handle calls from...

Question 4

Before putting a caller on hold, ____.

Accepted Answer

A)   ask someone else in the office to take the call
B)   tell the caller that you have no choice
C)   ask the caller to state the purpose of the call
D)   tell the caller that you do not know how long the wait will be
E)   give the name of the practice and say, "Hold, please."F) B) and D)
G) D) and E)

Question 5

A mother calls and informs you that her son has a deep dog bite. Your response should be ____.

Accepted Answer

A)   "Your son needs immediate medical help."
B)   "I will leave a message for the physician."
C)   "As long as it is not bleeding, it is fine."
D)   "Call back if he is not feeling better tomorrow."
E)   "Put ice on the bite and apply a topical antibiotic."F) D) and E)
G) C) and D)

Question 6

When handling calls from patients, you should always remember that the physician is legally ________ for the information you give over the telephone.

Accepted Answer

The answer of When handling calls from patients, you should...

Question 7

A communication that contains all of the necessary information demonstrates which of the following?

Accepted Answer

A)   Cohesiveness
B)   Courtesy
C)   Completeness
D)   Conciseness
E)   ClarityF) B) and E)
G) B) and D)

Question 8

Which of the following types of telephone calls can a medical assistant resolve?

Accepted Answer

A)   Report from a patient concerning unsatisfactory progress
B)   Patient requesting X-ray results
C)   Call to change an appointment
D)   Call from another physician
E)   Personal calls to the physicianF) A) and B)
G) C) and D)

Question 9

Proper ________ of telephone calls, including taking messages, helps protect the physician from legal action.

Accepted Answer

The answer of Proper ________ of telephone calls, including taking...

Exam 13: Telephone Techniques

Saying words correctly is called proper ________.

Correct Answer
verified

A mother calls and informs you that her son has a deep dog bite. Your response should be ____.

Correct Answer
verified

Which of the following types of telephone calls can a medical assistant resolve?

Correct Answer
verified

When handling calls from patients, you should always remember that the physician is legally ________ for the information you give over the telephone.

Correct Answer
verified

Before putting a caller on hold, ____.

Correct Answer
verified

Proper ________ of telephone calls, including taking messages, helps protect the physician from legal action.

Correct Answer
verified

The medical assistant cannot handle calls from patients requesting ________ renewals, unless the physician has indicated approval in the patient's record.

Correct Answer
verified

A(n) ________ pager is one that is designed for two-way communication.

Correct Answer
verified

A communication that contains all of the necessary information demonstrates which of the following?

Correct Answer
verified

Exam 13: Telephone Techniques

Saying words correctly is called proper ________.

Correct AnswerverifiedShow Answer

A mother calls and informs you that her son has a deep dog bite. Your response should be ____.

Correct AnswerverifiedShow Answer

Which of the following types of telephone calls can a medical assistant resolve?

Correct AnswerverifiedShow Answer

When handling calls from patients, you should always remember that the physician is legally ________ for the information you give over the telephone.

Correct AnswerverifiedShow Answer

Before putting a caller on hold, ____.

Correct AnswerverifiedShow Answer

Proper ________ of telephone calls, including taking messages, helps protect the physician from legal action.

Correct AnswerverifiedShow Answer

The medical assistant cannot handle calls from patients requesting ________ renewals, unless the physician has indicated approval in the patient's record.

Correct AnswerverifiedShow Answer

A(n) ________ pager is one that is designed for two-way communication.

Correct AnswerverifiedShow Answer

A communication that contains all of the necessary information demonstrates which of the following?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified