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Today's preference to flat vs. tall organization structures is mainly due to a flat organization's ability to:


A) encourage esprit de corps among employees in various departments.
B) increase the cost of labor through economies of scale.
C) respond readily to customer demands.
D) increase sales through multiple customer contacts by several layers of management.

E) A) and D)
F) None of the above

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A bureaucracy is an organization with many layers of managers who set rules and regulations and oversee all decisions.

A) True
B) False

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Organizations that utilize functional departmentalization benefit from improved communication between departments.

A) True
B) False

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As indicated in the Spotlight for Small Business box titled, "Keeping that Small- Company Feeling," the giant media company formed by AOL and Time Warner proved that the informal organization is not conducive to creativity and innovation.

A) True
B) False

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Cross-functional self-managed teams work best when .


A) leadership is shared
B) there are at least two line and staff mangers on the team
C) the teams consist of members of only two functional units
D) The academic levels of all members are comparable

E) None of the above
F) B) and D)

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If companies follow the theories of Fayol and Weber, which of the following scenarios is likely to result?


A) Organization design will be benefit by the emergence of quick decision-making
B) Organization design will eliminate systems of hierarchy and chains of command due to their hindrance of esprit de corps
C) Organizations that grow will develop several layers of management and the time that it takes to make a decision will increase
D) There will be a significant reduction of work force due to specialization and departmentalization

E) A) and B)
F) A) and C)

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As indicated in the Making Ethical Decisions box titled, "Safety versus Profit", organization decisions that affect profits in a negative way should be avoided at all cost.

A) True
B) False

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Most businesses adopt a bureaucratic organization in order to speed up their decision making process.

A) True
B) False

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Which of the following is an example of a move to reorganize?


A) Reducing the labor force within your business
B) Revising plans by creating contingency plans
C) Managing by objectives and clearing pathways for success
D) Developing a way to monitor financial success

E) A) and B)
F) None of the above

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In a line organization, there are many specialists who serve as advisors and assistants to the managers who make decisions.

A) True
B) False

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Networking requires transparency to work most effectively.

A) True
B) False

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An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n) :


A) bureaucracy.
B) oligarchy.
C) improvised organization.
D) inverted organization.

E) C) and D)
F) None of the above

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A virtual corporation refers to a permanent network of firms linked by high-tech communication systems.

A) True
B) False

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A firm's informal organization refers to the structure that identifies the authority, responsibility, and position of people within the organization.

A) True
B) False

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An advantage of a tall organization is that it ensures fast and efficient communications throughout the organization.

A) True
B) False

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An organizational hierarchy establishes one person at the top of an organization.

A) True
B) False

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In firms with centralized authority, each business unit is treated as if it is a completely separate and independent organization.

A) True
B) False

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The process of setting up individual functional units of the business to do specialized tasks is called:


A) Departmentalization.
B) Division of labor.
C) Job specialization.
D) Delegation of authority.

E) A) and B)
F) A) and C)

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Max Weber favored which of the following?


A) Inverted organizations
B) Worker participation in decision making
C) Staffing and promotions based on qualifications
D) Flat organizations

E) None of the above
F) B) and C)

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Which of the following statements most closely identifies the problem with adopting Fayol's principles of organization design for contemporary businesses?


A) Leaving some decision-making power to middle management had the effect of minimizing the effort and results that management would put into the other historical principles of organization
B) The rule making that developed from these principles created organizations that didn't respond quickly to customer needs
C) The principles of Fayol and Weber hampered a firm's ability to determine if it was profitable
D) Authority and responsibility quickly became unrelated

E) A) and B)
F) C) and D)

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