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Standard operating procedures are mechanisms for clan control.

A) True
B) False

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When an organization has a culture that leads to values and norms that fail to motivate or inspire employees, eventually leading to stagnation and often failure over time, that company has a(n) ________ culture.


A) adaptive
B) inert
C) communal
D) bureaucratic

E) A) and D)
F) B) and C)

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At the output stage, managers usually utilize ________ control.


A) MBO
B) bureaucratic
C) feedforward
D) feedback

E) B) and C)
F) A) and C)

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Which of the following problem is most likely to occur when a company becomes overly bureaucratic?


A) Employees eventually rebel against the rules.
B) The company becomes less efficient over time.
C) It leads to a toxic work culture and more turnover.
D) Employees stop thinking for themselves.

E) B) and C)
F) A) and C)

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Which of the following stages in making organizational change includes deciding whether change will occur from the top down or from the bottom up?


A) assess the need for change
B) decide on the change to make
C) implement the change
D) evaluate the change

E) A) and C)
F) B) and C)

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