Question 1

Brent is attempting to interview a woman who came to the clinic because she is having pains in her side. He is trying to find out the type and level of pain she is experiencing, but every time he asks her a question, her husband answers for her. She has not spoken a single word to Brent during the entire interview. Brent is becoming a little annoyed, but he smiles and carries out the interview as best he can. He treats both the woman and her husband with great respect. Which professional behavior is Brent displaying?

Accepted Answer

A)   Patient advocacy
B)   Respecting cultural diversity
C)   Maintaining professional appearance
D)   Accepting constructive criticism
E)   Showing self-confidenceF) B) and C)
G) A) and E)

Question 2

What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?

Accepted Answer

A)   Full-scale burnout phase
B)   Honeymoon phase
C)   Phoenix phenomenon phase
D)   Boredom phase
E)   Burnout phaseF) B) and D)
G) D) and E) E

Question 3

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Accepted Answer

A)   flexibility
B)   acceptance of criticism
C)   integrity
D)   growth
E)   responsibilityF) B) and D)
G) A) and C)

Question 4

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Accepted Answer

The answer of People who are the highest achievers both...

Question 5

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Accepted Answer

communication

Question 6

Which of the following is not recommended for maintaining a professional appearance?

Accepted Answer

A)   Wearing clean, white shoes
B)   Wearing clothes in the latest fashion
C)   Keeping jewelry to a minimum
D)   Making sure tattoos are not visible
E)   Choosing a flattering, conservative hairstyleF) A) and E)
G) A) and B)

Question 7

Which of the following is a typical result of teamwork in a healthcare facility?

Accepted Answer

A)   Patient satisfaction is low.
B)   Tasks take longer to complete.
C)   Activities are difficult to coordinate.
D)   Job satisfaction is high.
E)   No one needs to depend on anyone else.F) A) and E)
G) A) and B)

Question 8

Two aspects of being organized are ____.

Accepted Answer

A)   teamwork and knowledge
B)   time management and prioritizing
C)   integrity and growth
D)   communication and judgment
E)   self-confidence and persistenceF) A) and E)
G) A) and D)

Question 9

To accomplish several tasks in the most efficient manner, you should first ________ the tasks.

Accepted Answer

The answer of To accomplish several tasks in the most...

Question 10

Another term for critical thinking is ________.

Accepted Answer

The answer of Another term for critical thinking is ________....

Question 11

Which of the following is not one of the stages that lead to burnout?

Accepted Answer

A)   Full-scale burnout phase
B)   Honeymoon phase
C)   Phoenix phenomenon
D)   Boredom phase
E)   Brownout phaseF) B) and C)
G) A) and B)

Question 12

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

Accepted Answer

A)   ask the other patients what happened
B)   yell for help
C)   remain calm
D)   document the details of the incident
E)   call an ambulanceF) C) and E)
G) A) and E)

Question 13

Which of the following is not a technique for maintaining professional boundaries with a patient?

Accepted Answer

A)   Avoid giving the patient money
B)   Address the patient by his or her last name
C)   Use only tasteful, appropriate humor
D)   Agree to meet the patient outside the workplace
E)   Do not offer advice on personal matters.F) A) and B)
G) All of the above

Question 14

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.

Accepted Answer

A)   inappropriate behavior
B)   preferential treatment
C)   professional judgment
D)   little compassion
E)   favoritismF) A) and B)
G) B) and D)

Question 15

When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, the provider wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

Accepted Answer

A)   Check the lab results for the provider
B)   Answer the coworker's question
C)   Prioritize all of the tasks
D)   Help the patient standing at the reception desk
E)   Answer the phoneF) All of the above
G) A) and E)

Question 16

Using ­­­­____________ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

Accepted Answer

The answer of Using ­­­­____________ skills will help the medical...

Question 17

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Accepted Answer

A)   Comprehension
B)   Critical thinking
C)   Empathy
D)   Teamwork
E)   IntegrityF) A) and B)
G) B) and D)

Question 18

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Accepted Answer

The answer of Keeping a binder or electronic file with...

Question 19

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

Accepted Answer

A)   Integrity
B)   Empathy
C)   Growth
D)   Punctuality
E)   ComprehensionF) B) and D)
G) All of the above

Question 20

When a medical assistant speaks or acts on the behalf of the patient in certain circumstances, the medical assistant is acting as a ________________.

Accepted Answer

patient advocate

Exam 3: Professionalism and Success

Correct Answer
verified

What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?

Correct Answer
verified
E

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Correct Answer
verified

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Correct Answer
verified

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Correct Answer
verified
communication

Which of the following is not recommended for maintaining a professional appearance?

Correct Answer
verified

Which of the following is a typical result of teamwork in a healthcare facility?

Correct Answer
verified

Two aspects of being organized are ____.

Correct Answer
verified

To accomplish several tasks in the most efficient manner, you should first ________ the tasks.

Correct Answer
verified

Another term for critical thinking is ________.

Correct Answer
verified

Which of the following is not one of the stages that lead to burnout?

Correct Answer
verified

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

Correct Answer
verified

Which of the following is not a technique for maintaining professional boundaries with a patient?

Correct Answer
verified

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.

Correct Answer
verified

Correct Answer
verified

Using ____________ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

Correct Answer
verified

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Correct Answer
verified

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Correct Answer
verified

Correct Answer
verified

When a medical assistant speaks or acts on the behalf of the patient in certain circumstances, the medical assistant is acting as a ________________.

Correct Answer
verified
patient advocate

Exam 3: Professionalism and Success

Correct AnswerverifiedShow Answer

What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?

Correct AnswerverifiedE

A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.

Correct AnswerverifiedShow Answer

People who are the highest achievers both personally and professionally are generally those who use ________ management techniques routinely.

Correct AnswerverifiedShow Answer

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good ________ skills.

Correct Answerverifiedcommunication

Which of the following is not recommended for maintaining a professional appearance?

Correct AnswerverifiedShow Answer

Which of the following is a typical result of teamwork in a healthcare facility?

Correct AnswerverifiedShow Answer

Two aspects of being organized are ____.

Correct AnswerverifiedShow Answer

To accomplish several tasks in the most efficient manner, you should first ________ the tasks.

Correct AnswerverifiedShow Answer

Another term for critical thinking is ________.

Correct AnswerverifiedShow Answer

Which of the following is not one of the stages that lead to burnout?

Correct AnswerverifiedShow Answer

When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

Correct AnswerverifiedShow Answer

Which of the following is not a technique for maintaining professional boundaries with a patient?

Correct AnswerverifiedShow Answer

A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Using ­­­­____________ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

Correct AnswerverifiedShow Answer

Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Correct AnswerverifiedShow Answer

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being ________.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When a medical assistant speaks or acts on the behalf of the patient in certain circumstances, the medical assistant is acting as a ________________.

Correct Answerverifiedpatient advocate

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
communication

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Using ____________ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
patient advocate