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Exam 18: Managing Operations

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Question 21

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For organizations to improve productivity, they should focus on which of the following?

A) operations variables only
B) people only
C) people and operations variables
D) people or operations variables, depending on the industry

E) All of the above
F) C) and D)

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Question 22

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Value chain management radically changes_________ .

A) ethical issues
B) mission statements
C) corporate goals and objectives
D) organizational processes

E) None of the above
F) All of the above

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Question 23

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Where did the modern era of manufacturing primarily begin?

All of the following are characteristics of value chain management except_________ .

discuss technology's role in manufacturing.

United Pharmaceutical (Jordan) uses a(n) __________ to better manage its operations.

Managing an organization from a value chain perspective is easy.

_________is the key description of job design in a value chain organization.

_________is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

A _________is a strategic design for how a company plans to profit from its strategies, processes, and activities.

_________is the performance characteristics, features and attributes, and any other aspects of goods and services for which customers are willing to give up resources.

_________management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

The better the _________the various chain participants, the better the _________.

Old measures are adequate for evaluating performance of various activities along the value chain.

The_________ is the entire series of organizational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

It is important that managers outline expectations for what is involved in the organization's pursuit of value chain management.

_________is the process of managing the facilities, functions, and activities involved in producing and delivering a product or service from suppliers to customers.

It is easy to see the operations management process at work in __________ .

A Lesson in Operations Management (Scenario) Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity. -On the first night of class, Hana learned that the central focus of operations management was_________ .

After World War II, as U.S. executives neglected production, managers in other countries took the opportunity to develop modern, computer- based, and technologically advanced facilities that fully integrated manufacturing operations into_________ .