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Leaders:


A) embrace change.
B) are mainly concerned with tactical issues as opposed to change issues.
C) tend to do the work themselves rather than delegate it to others.
D) strive to maintain order and stability.

E) None of the above
F) A) and B)

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Harold is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss's orders.Thus,he tells workers exactly what to do and how to do it.Harold's approach is an example of directing.

A) True
B) False

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Middle managers usually are responsible for tactical planning and controlling.

A) True
B) False

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An) __________ would be used by a department manager as a tool for making daily and weekly assignments:


A) operational plan
B) vision statement
C) mission statement
D) tactical plan

E) A) and B)
F) A) and C)

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__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.


A) Energizing
B) Provisioning
C) Upgrading
D) Enabling

E) A) and B)
F) B) and D)

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The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:


A) primary management.
B) middle management.
C) supervisory management.
D) secondary management.

E) None of the above
F) B) and C)

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Strategic planning looks at the organization as a whole,while ________ planning focuses on daily tasks and decisions.


A) tactical
B) strategic
C) mission
D) operational

E) A) and B)
F) A) and C)

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The __________ style of leadership is characterized by making managerial decisions without consulting others.


A) autocratic
B) bureaucratic
C) free rein
D) democratic

E) B) and C)
F) A) and B)

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Today's progressive managers:


A) prefer to use the autocratic style of leadership.
B) emphasize teamwork and cooperation rather than discipline and order-giving.
C) face fewer challenges and problems than managers in the past.
D) can rely on a much higher level of worker loyalty to the organization than in the past.

E) A) and B)
F) A) and C)

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Although top managers most often possess these skills,they usually make less use of __________ skills than supervisory managers.


A) technical
B) conceptual
C) human relations
D) empirical

E) B) and C)
F) A) and C)

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Organizing involves developing a structure or framework that relates all workers,tasks and resources to each other.

A) True
B) False

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An) ________________ is a visual device which shows relationships among people and divides the organization's work.


A) organization chart
B) Venn diagram
C) corporate tree
D) Gantt chart

E) C) and D)
F) B) and D)

Correct Answer

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Research on leadership supports the idea that the best leadership style depends on several factors,including the people being led and the situation.

A) True
B) False

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A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

A) True
B) False

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Research has shown that the democratic style of leadership is the most effective style of leadership.

A) True
B) False

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Fatma wants to become a manager.However,she is shy and avoids conversation with strangers.She is very comfortable with computers and information technology and has great technical skills in these areas.Fatma's personal traits make her a good candidate for a top management position.

A) True
B) False

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Effective leadership includes both the ability to welcome change and to promote ethical behavior.

A) True
B) False

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____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.


A) Mission management
B) Data management
C) Knowledge management
D) Auditing

E) A) and D)
F) B) and D)

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Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce policies.

A) True
B) False

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As a manager,two of Sylvia's strengths are her ability to communicate goals clearly,and her ability to guide,coach,and motivate workers.Based on these strengths,__________ is a management function that Sylvia is likely to be good at performing.


A) Controlling
B) Planning
C) Leading
D) Organizing

E) A) and B)
F) B) and C)

Correct Answer

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