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Exam 3: Attitudes and Job Satisfaction

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Question 31

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Which of the following actions best represents Kelly's high job involvement?

A) Kelly actively takes part in team activities and proactively takes up additional job responsibilities.
B) Kelly wants to continue working for the organization because many of her college friends are working there.
C) Kelly always complains about her work to her colleagues.
D) Kelly dislikes the unethical practices followed by her employer.
E) Kelly shares the organization's vision of supporting renewable energy.

F) C) and E)
G) A) and D)

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Question 32

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The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience.

A) True
B) False

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Question 33

Multiple Choice

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Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction?

The intent to act in a certain way is the affective component of an attitude.

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

"Voice" is an active and constructive response to dissatisfaction.

Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?

Which of the following statements is true about measuring job satisfaction?

If there is an inconsistency between an individual's attitude on a specific issue and his or her behavior, there are only two courses of action available alter the attitude or alter the behavior.

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital.

Which of the following questions best helps understand an employee's organizational commitment?

Sonia works as a lab research assistant at Frost Labs which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working for them for almost two years now. -Which of the following, if true, would most strengthen the argument that Sonia is experiencing cognitive Dissonance?

Is there a relationship between job satisfaction and turnover? Explain.

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week. His behavior can be classified as ________ behavior.

Jonathan is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently Jonathan loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. Jonathan is extremely bothered by this information. Based on what you know about Jonathan, describe the cognitive dissonance that he is experiencing, and two ways that Jonathan can alter his behavior or attitude to reduce the dissonance.

Exit is a passive and constructive response to dissatisfaction.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Synergy Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?